JA
Austin
P.O. BOX 1088, AUSTIN, TEXAS 78767
WWW.ATXPOLICEOVERSIGHT.ORG
POLICEOVERSIGHT@AUSTINTEXAS.GOV
PHONE: 512.974.9090 | TTY: 711 FAX: 512.974.6306
Police Oversight
COMPLAINT HOTLINE: 512-972-20PO
The following documents reflect community
complaints and internal APD complaints and
are allegations only. No findings or
determinations have been made.
To learn more about the Austin Police
Oversight's investigative process, click here:
https://www.austintexas.gov/page/complai
nts-process
1
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2527
Date of Complaint: 11/1/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved: Allen AP10453
Unknown:
Complaint:
The Complainant alleges:
To Whom It May Concern,
I am writing to express my deep frustration and concern with the current state of the Austin
Police Department. It has become increasingly clear that this department no longer prioritizes
the safety of its citizens. I routinely witness homeless individuals assaulting others downtown
and openly violating laws without consequence, while officers seem far more focused on issuing
tickets for expired registrations.
This misplaced prioritization has contributed to making our city more dangerous. I respect and
support real law enforcement - departments like Fort Worth PD demonstrate what effective
policing looks like - but it is disheartening to see how far Austin PD has declined in both focus
and community trust.
Additionally, during a recent encounter, the responding officer asked questions about my
personal plans and gatherings that were unrelated to the situation at hand that made me
uncomfortable. While his conduct did not cross any explicit line, his demeanor and tone reflected
a clear misuse of authority and an unnecessary intrusion into unrelated matters. I want this
documented on public record as a formal warning: this officer's behavior suggests a tendency
toward power misuse that may lead to future issues if left unchecked.
While I understand that complaints like this may go unheard, I hope someone within the
department recognizes how urgently the people of Austin need their police to return to the core
mission of public safety and protection.
Officer Description:
Do you remember any details about the officer(s) you'd like to share?:
Yes
Name: T Allen
Physical description:
Race:
White or Euro American
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Austin
Police Oversight
Gender:
Male
Badge number:
What was the officer wearing?:
Uniform
What kind of transportation was the officer using?:
Patrol car or motorcycle
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2528
Date of Complaint: 11/1/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
Complaint:
The complainant alleges:
On October 30th, 2025, I was arrested for public intoxication and brought to the Austin Police
Department facility for booking. During processing, officers used dangerous and excessive force
against me:
I was handcuffed to a wheelchair
Officers placed a fabric bag over my head TWICE, restricting my breathing
Officers strangled me by applying pressure to my throat/neck area - I could not breathe and was
choking
My thumb was severely injured during restraint
I repeatedly told officers I have epilepsy, making strangulation life-threatening
A female officer with short reddish-blonde hair and glasses was present. The area under my chin
remains sore from strangulation, and my thumb requires medical attention which I am seeking.
Placing bags over heads and strangulation are not legitimate restraint techniques. These actions
endangered my life and constitute assault. I request full investigation, review of booking area
footage, identification of all officers involved, preservation of all evidence, and disciplinary action
against the officers involved.
Officer Description:
Do you remember any details about the officer(s) you'd like to share?:
Yes
Name:
Physical description: Woman with short, reddish blonde hair with potentially glasses and other
men there were mostly men, but her specifically
Race: White or Euro American
Gender:
Non-binary
Badge number:
What was the officer wearing?:
Uniform
What kind of transportation was the officer using?
Office of Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2529
Date of Complaint: 11/3/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Delayed Police Response
Austin Police Officers Involved:
Unknown:
Complaint:
The Complainant alleges:
From an email thread between 311 customer service and the complainant
The complainant alleges:
This message is from
[
Several of us in the neighborhood have contacted 311 this evening, November 2, about the
ongoing excessive noise, loud music, and shouting coming from
Despite multiple reports, nothing has been done, and the disturbance has continued for hours
tonight.
It's extremely frustrating to take the time to report this and see no response at all. What does it
take for the city to actually enforce noise ordinances and provide some relief to nearby residents?
What's the point of calling 311 if nothing happens?
311 Response:
Good Morning,
Thank you for contacting Austin 311. We appreciate you taking the time to email us the noise
concern coming from
We are sorry to hear the noise complaint was not addressed,
but we are happy to assist. The Austin Police Department handles noise disturbances. If you
would like to make a complaint against the Austin Police Department, you can file a complaint by
phone at 512-972-2676 or email policeoversight@austintexas.gov.
Please note, noise complaints can be submitted directly to Austin Police using the Non-
Emergency Noise Complaint service request in the Austin 311 Mobile app. It is located under the
header Sound & Noise Complaints. Issues received via email are reviewed within 24 hours, which
could delay the response if you are reporting a time sensitive issue.
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
If you have any other city related questions or concerns, please contact us by phone, email or
mobile app, any time. We are available via phone 24/7 and all "E-mail or "Other SR" mobile app
submissions will be reviewed in the order they are received.
Thanks again for contacting Austin 3-1-1,
Complainant email directly to APO:
Was this addressed? Did you ever send someone to the house last night?
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2530
Date of Complaint: 11/3/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved: Fisher, Zakary (AP9165)
Unknown:
Complaint:
S demand to the City of Austin regarding the Austin Police Department"s
unlawful violations of its civil and constitutional rights regarding its real property located at
and
demand to the City of Austin regarding Austin
Police Department"s unlawful violations of his civil and constitutional rights regarding criminal
trespass citation
which alleges that he trespassed on
real
property located at
.
To Whom It May Concern:
I represent
and his company,
), purchaser of the following real property on August 23, 2023 by the
enclosed Warranty Deed, recorded as Document No.
in the Official Public Records of
Travis County, Texas:
Lot 9, Block 3,
,
a subdivision in Travis County, Texas, according to the Map or
Plat ofrecord in Volume 530, Pages 1-4, of the Deed Records, of Travis County, Texas, TOGETHER
WITH one-half of the adjacent vacated street and alley, said street and alley having been vacated
by Ordinance No.
of the Deed Records of Travis
,
County, Texas; known locally as
This brings us to the events of October 11, 2025, when
returned to the Property with
APD, knowing full well that she had lost the petition for a writ of mandamus and that she has no
title or possessory rights to the Property. It is not entirely clear whether she simply broke into the
front unit at the Property or had the assistance of the APD to do so, but she ended up in
possession of the front unit and changed the locks on that unit. She apparently called APD and
reported
as trespassing on the Property, which again is exclusively owned by his company,
the Owner.
Officer Zakary Fisher appears to have been the lead APD officer on October 11, 2025. He spoke
with
who leases the rear unit at the Property, as well as with attorney
from my office by telephone.
had provided him with a copy of the vacated
February 20, 2025 order, which of course she knew was of no force or effect given the subsequent
order entered on May I, 2025. Curiously, she had also provided Fisher with a copy of the Petition
for Writ of Mandamus filed on her behalf by her attorney. The very existence of the Petition/or
Writ of Mandamus indicates clearly that she had later lost whatever rights the vacated February
The City of Austin is committed to compliance with the American Disabilities Act.
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JA
Austin
Police Oversight
20, 2025 order had given her, but in any case, the May I, 2025 order was actually attached to that
petition had Officer Fisher bothered to look. Even with those papers in her hand, had they been
examined by APD,
clearly had no right to title or possession of any part of the Property.
also told the officers that it was proof of foul play that Owner's enclosed Wa"anty Deed
states that Owner only paid $10 for the Property, and
heard one of the officers
agree with
that it was "suspicious" that the Warranty Deed states that Grantor conveyed
the Property to Owner "for and in consideration ohe sum of TEN AND NO/100 DOLLARS and
other and good and valuable considerations " Of course, for any real estate lawyer licensed in
the State of Texas, this is not suspicious at all. In fact, it is standard in Texas to recite "$10.00 and
other good and valuable consideration" in a deed as the consideration to support the conveyance
and NOT the actual purchase price, which in this case was $400,000.
also heard
tell the officers this same allegation on March 27, 2025 when he was being removed from his
company's Property. This is a great example of why APD does not need to be practicing civil real
estate law, adjudicating title to real property like a court, while on patrol and answering 911 calls.
When lawyer
spoke with Officer Fisher, Fisher made contradictory statements,
saying first that the APD would only get involved in possession issues when it was very clear who
was correct, but then that he was confused by the paperwork and that it was not clear to him
who should be in possession. He told
that he thought that this was really a matter best left
to the County Constable. And yet, Officer Fisher left Pleasant in possession of the front unit of the
Property and a tenant of the Owner in the rear unit. Therefore, APO was used by P
to
assist with her knowingly wrongful trespass and attempt to secure unlawful possession of the
Property, which is owned exclusively by Owner.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2532
Date of Complaint: 11/4/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Bynum AP5611
Unknown:
Complaint:
The complainant alleges:
Case number 25-2730683
Bynum AP5611
Detective Bynum closed the complainant"s auto theft case due to lack of evidence. The
complainant provided video evidence to APD and they have done nothing about it. They closed
the case out without informing the complainant.
Office of Police Oversight Disposition: Supervisory Referral
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Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2534
Date of Complaint: 11/4/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved: Washington AP8678
Unknown:
Complaint:
The Complainant alleges:
We had called the police in regards to a theft at 3713 tudor blvd in which a guest had stolen about
60.00 from the market in our lobby. We confronted the guest they cussed out my agent. APD was
called we received a response 2 hours later. Which is fine non emergency however the two
officers who showed up could care less and came up with every excuse in the world to leave. Oh
well you will need to evict him, this guest was only here for 7 days. Oh well he's leaving tomorrow
so he's paid so he doesn't have to. In regards to the theft we were told that it wasn't that much
and he isn't going to be arrested.
So I can go steal 60 dollars worth of items and its whatever according to officers at APD> I was
only able to get one badge number 8678.
The officers never spoke to the subject, never verified his identify or attempted to make contact.
Told us to call tomorrow if he doesn't leave.
I get it Austin is busy, and there are other issues. But at this point, this is why NW Austin is
becoming the way it is. The flippant attitude of officers on any crime I don't need to be
contacted. But these officers do need to be spoken with and reviewed.
Officer description:
Name:
Physical description:
Race: Black, Afro-Caribbean, or African American
Gender:
Male
Badge number:
8678
What was the officer wearing?:
Uniform
What kind of transportation was the officer using?: Patrol car or motorcycle
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2536
Date of Complaint: 11/6/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved: Elias Robles, AP7231
Unknown:
Complaint:
The Complainant alleges:
I am writing to formally report an incident that occurred on the evening of November 5, 2025,
between approximately 6:00 PM and 7:00 PM, involving Officer Robles and a resident of our
community,
, who resides in apartment
.
contacted our emergency maintenance line stating he was locked out of his apartment.
I,
Property Manager, answered the on-call phone and informed
that our
staff does not perform lockouts and that he would need to contact a locksmith. He explained that
he had his key but could not enter because the top deadbolt was locked and expressed concern
that something might have happened to his wife, who typically opens the door for him. Due to the
nature of his concern, I advised him to contact the police department to conduct a wellness check,
as our staff does not perform such checks without law enforcement present.
Following his call to the police,
also contacted emergency maintenance. Our Lead
Maintenance Technician,
,
explained to him that maintenance could not
perform a lockout and that police would need to gain access if there was a safety concern.
also stated he could go afterward to secure the door once officers had entered.
During that same call, Officer Robles informed
that he had already kicked in the door and
requested that
come over to secure the unit.
immediately responded to the
property. Upon his arrival, however, he discovered that no forced entry had occurred, the officers
had already left, and
had gained access after his wife woke up and opened the door.
While we deeply value the partnership between our community and local law enforcement, I
must express concern that an officer misrepresented the situation to prompt a maintenance
response. Our team follows strict safety and liability protocols and does not perform lockouts or
attempt to gain entry when a deadbolt is engaged, as we cannot verify who is inside or what
circumstances may be occurring. These procedures are in place to protect both residents and
staff.
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
Having an officer provide false information to our maintenance personnel creates unnecessary
confusion, undermines established safety protocols, and erodes the trust and communication that
are essential between property management and law enforcement. I respectfully request that this
incident be reviewed and that appropriate measures be taken to ensure accurate communication
in the future.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2537
Date of Complaint: 11/6/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
Complaint:
The complainant alleges:
There was an incident that took place on 10 October 2025. Her son was involved in a violent act
from a 'family' friend. She called the police to file a report. The officer who she spoke to advised
her to have CPS do the investigation because he wasn't going to press charges on her friend. She
thought once CPS was done with their investigation that the officer would then file charges, but
she said that Sgt. Knouse told her she misunderstood him. She is upset that Sgt. Knouse is
refusing to file charges against her friend. She has attempted to reach Sgt. Knouse Lt., but
everyone she talks to ends up referring her back to Sgt. Knouse.
The case number is: 25-2830621
The audio recording: 25-2860022
Office of Police Oversight Disposition: Supervisory Referral
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Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2538
Date of Complaint: 11/6/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
His friend stole his television he purchased 45 years ago. The complainant files a police report
and feels the officer isn't doing anything about it. The complainant is upset that his friend (after
admitting he stole the television) isn't arrested for the crime. To add insult to injury, he was
arrested for assault because he states his friend who stole his television, lied to the police about
the complainant assaulting the friend. This is unfair. -
11/07/2025 02:02 PM
There are two cases tied to this complaint:
25-9025426
25-2731303
Austin Police Oversight Disposition: Formal Complaint
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2543
Date of Complaint: 11/9/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
Complaint:
The complainant alleges:
I was hit on the 35 service road by E Cesar Chavez, the lady that hit me did not have insurance or
a form of identification, when she told me I called the cops, before they arrived her mother had
also gotten there and began to talk to me instead of letting her daughter, when the officer arrived
he asked for her identification she gave him a passport and an address that was not the same as
the one she gave me, the cop then told the two other women that they did not have to worry
about anything because my insurance would take care of everything after that the mother of the
girl said she no longer had to talk to me when we had not yet resolved anything about my car, the
officer left and the lady said that if I wanted anything done we could follow her to her house,
which we refused to do because we did not feel safe doing that. Nothing was ever fixed and the
ladies no longer contacted us
This is the number the mother gave me
Office of Police Oversight Disposition: Supervisory Referral
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2544
Date of Complaint: 11/10/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Delayed Police Response
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
This message is from Anonymous. [
]
I'm sure you could care less however I must report that I had occasion to call the police while I
was at work the other day. I reported a domestic dispute which involved a pistol carried by one of
the subjects. Two hours after I called, the police called me back to see if we still needed them.
Two hours! Three hours later they showed up, the subjects were gone, obviously, and the police
stayed about 4 seconds didn't want to talk to me about what should be done in the event this
would happen again, knowing that the police would be nowhere anytime soon. This is such a
disappointment. Makes me feel extremely unsafe in this city. The police were rude, curt and it was
obvious they didn't care. Shame on you! And you wonder why the public is increasingly against
you? Are you kidding? I am furious at the treatment I received or lack of treatment. You want
respect? And how do you have time to pull me over for allegedly not using a turn signal while
domestic violence involving a handgun is ignored. Think of the message you are giving. I am
utterly disgusted! Again, shame on you.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2545
Date of Complaint: 11/10/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved:
Unknown:
Complaint:
The Complainant alleges:
Dear APD,
My paralegal was involved in a rear ender crash this past Monday morning. The other driver
called APD who then arrived at the scene and took the information in order to make a report. On
Tuesday, my paralegal
received a phone call from a man who was from Crash Resource
Referral Service. He had information about her crash that he could only have received from APD.
He called her several times and today he put a lady on the call who informed
that they
were a referral service for law firms. When
tried to find out which firms, they hung up the
phone. The phone number that called
is
, and
.
Apparently, someone in APD is disclosing or selling the information of accident victims as soon as
the information is entered into the APD database. The company that contacts accident victims is
doing so on behalf of law firms in violation of Texas Penal Code 38.12.
Please contact me to discuss this matter
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2546
Date of Complaint: 11/10/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
Complaint:
The complainant alleges:
On Saturday night, I was involved in a physical altercation at Highland Night Club on 4th Street.
Although I had been drinking, I was fully conscious and coherent throughout the incident. By the
time an officer arrived and made his presence known, I was already pinned down and not
resisting.
Despite this, the officer proceeded to handle me in an excessive, aggressive, and unnecessary
manner. He threw me onto the ground, pressed his knee on my neck, and continued to manhandle
me even while I was verbally stating that I was cooperating. I repeatedly told him that I was
complying and not resisting, but he ignored me entirely.
As a result of his actions, I sustained injuries and pain to my shoulders, back, and neck, as well as
multiple scrapes and bleeding that were caused by the officer's force, not from the fight itself. The
officer made no attempt to assess the situation or determine whether force was warranted before
using this level of aggression.
His actions caused me not only physical pain but also emotional distress, fear, and humiliation. I
consider this behavior unprofessional, excessive, and a violation of proper policing standards. I
am seeking medical attention for my injuries and will be involving legal counsel regarding this
incident. I respectfully request a formal review and thorough investigation into the officer's
conduct.
Officer Description:
Name: Mccrae
Physical description: N/A
Race: White or Euro American
Gender:
Male
Badge number:
6331
What was the officer wearing?:
Uniform
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
What kind of transportation was the officer using?:
On foot
Office of Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2551
Date of Complaint: 11/12/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
She saw a Black Ford explorer license 1462533 Unit 1408 cut off a vehicle to get onto the express
lane, then road in the emergency lane kicking up pylons which hit other vehicles. He did not have
lights or sirens engaged.
Office of Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2552
Date of Complaint: 11/12/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
An Austin Police Department Officer, in the morning hours, caused a public disturbance, with
sirens. The officer continued to engage and lock, innocent persons and property, that continued
to work inside of restricted zones and districts of government. The Austin Police Department
Officer was asked not to engage the persons and property of innocent persons. The Austin Police
Department Officer continued in harassing behaviors, and drove, through the work environment,
to act in harassment by an Officer.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2554
Date of Complaint: 11/12/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
Complaint:
The complainant alleges:
Dear Members of the Police Oversight, Transportation Department, and City Leadership,
My name is
and I am a resident of North Austin, born in this city in 1980. I am
writing to air a severe, systemic, and deeply personal grievance regarding the routine,
unauthorized, and unpunished use of federally protected handicapped parking spaces across our
city. As an individual living with the complex disease and disability of Multiple Sclerosis (MS), I
rely on these spaces to navigate the world outside my home.
Frankly, I am past the point of frustration; I am growing resentful. The necessity of using these
spots is not a luxury or a convenience; it is a critical component of my daily survival, especially
given that the relentless Texas heat can utterly destroy my core ability to function. Yet, on a daily
basis, I observe a widespread disregard for these laws, and crucially, a complete breakdown in
their enforcement.
The Problem: A Culture of Impunity
I have dutifully called 311 multiple times regarding these violations. The result, I must report, has
been zero discernible change. When a citizen with a federally recognized disability repeatedly
reports a legally actionable offense to no effect, it signals a systemic failure in the city's
mechanisms for citizen assistance and regulatory enforcement.
The issues I observe are varied, yet all speak to a culture of impunity:
* Commercial Misuse: Food and package delivery drivers frequently use these critical spaces as
temporary loading zones. This practice is not only illegal but reflects a baffling prioritization of
speed over the civil rights of disabled citizens. These spots are for accessibility, not temporary
convenience.
* The "Rain" and "Dash-In" Excuse: I routinely see young, able-bodied individuals using these
spots because it's raining, or non-disabled parents using them as a convenient "drop-off" point
while they wait in the car. (A prime example is the commercial area near Masterson Pass.) This
casual, self-entitled theft of access is infuriating. It's not their job to understand MS, but it is the
city"s job to educate and enforce the law.
* The Special Event Conundrum: This is arguably the most insulting form of violation because it
often involves city-sanctioned activity. I experienced an egregious example at an event at Pease
Park. An official (or someone acting with perceived authority), utilizing cones, attempted to
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
designate the federally protected handicapped parking as a "temporary loading zone." I was told
that I needed to drive a significant distance away and take a shuttle.
> I respectfully-and I use that word loosely-informed the individual that this was a federally
protected parking spot, not a temporary loading zone, and that given my disability, I would be
parking in the designated spot directly in front of the event.
>
The sheer audacity to tell a visibly disabled person that they should exert the debilitating energy
to take a shuttle so an event could have more room for convenience is beyond the pale. My polite
refusal and assertion of my legal right in that hot moment is a battle I should never have to fight.
A Call for Corrective Guidance and Oversight
I am writing this email not to simply complain, but to demand tangible corrective action. I would
welcome any guidance if I am incorrect about the legal standing of these spots-but I am quite
certain that federal law regarding accessibility supersedes a local event organizer"s preference
for a loading zone.
My request is clear and direct:
* Enforcement Policy Review: The Police Oversight and APD must investigate why repeated 311
calls are failing to trigger effective enforcement action. We need patrolling and active ticketing,
not just a logging system that leads to nothing.
* Policy Clarity for Permits: The Transportation Department and relevant city offices must
immediately implement a non-negotiable policy that any city-issued event permit explicitly
states: Handicapped parking spaces (blue-lined/signed) are not to be moved, blocked, or
repurposed for any reason, including loading/unloading, staging, or temporary event
convenience. Furthermore, any blocking device (cones, barriers) placed in these spots by an
event organizer must result in an immediate fine and permit revocation.
* Educational Outreach: A public information campaign, or at the very least, a clear directive to
major delivery companies, needs to stress that these spots are NOT delivery zones.
I refuse to be an unpaid, self-appointed traffic cop who risks confrontation with citizens for
simply trying to park where the law says I can. My energy is finite, and it must be conserved for
basic functions, not for arguing with people who are, quite literally, stealing my access to public
life.
I look forward to not just an acknowledgment of this email, but a concrete plan of action that will
restore the functionality and integrity of disabled parking in Austin. Let's bring a bit of justice, a
touch of common sense, and, dare I say, a modicum of politeness back to our public spaces.
Sincerely and Expecting Action,
Office of Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2557
Date of Complaint: 11/12/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Rachel Hamilton, AP10087
Unknown:
Complaint:
The Complainant alleges:
Crime Scene Specialist/Forensic Scientist Rachel Hamilton 10087 has been heard by multiple
people, multiple times making statements saying she hopes people die when a Check Welfare
Urgent or Attempted Suicide HS comes in, or saying that first responders on scene should "give
up already" doing CPR on the subject, and making jokes about killing subjects that had shot
themselves and had not died yet ("If he's going to miss, I'll just do it for him" was the quote from
her). There are multiple witnesses (other Crime Scene Specialists and a Supervisor) that have
heard her make these comments but the other specialists didn't make complaints and the
Supervisor did not take any disciplinary action.
She also looks through scene photographs of suicides/death investigations/homicides that she
had no involvement in and brings people around her cubicle to look at the pictures with her and
will make inappropriate jokes and disrespectful comments about the scene or decedent.
I'm someone in the same office as her, and on 11/03/2025, I was dispatched to a suicide
(253071434) and Hamilton said to me from across the office "Can't wait to look at your pictures
tomorrow!"
I've shared this information with two supervisors and have made complaints about her behavior
and actions before but I haven't seen any improvement in the way she acts or the things she says
about death scenes/decedents.
I've included the case number for the suicide I responded to that I mentioned earlier incase you
need me to not be anonymous. Again, I'd prefer to stay anonymous but if that prevents action
from being taken then I can be contacted.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2558
Date of Complaint: 11/12/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The complainant alleges:
This message is from
Hello. Whoever was in the patrol vehicle 9498 on 11/12 at 2:45 was speeding in a school zone off
of S. 1st near Dittmar. This patrol car was tailgating me and sped past me going at least 10 miles
over the speed limit. They should be AT LEAST talked to.
Office of Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2559
Date of Complaint: 11/12/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Jesus Carrillo, AP4031
Unknown:
Complaint:
The Complainant alleges:
"Hello
There is currently an open investigation naming you as a subject in a harassment case. This letter
is to inform you that the communication with the complainant shall stop from this point forward
to avoid criminal charges. If the harassing communication, whether verbal, written or by an
intimidating presence continues, an investigation and possible criminal charges will follow.
Please disengage all communication with the complainant immediately. If you wish to contact the
Detective assigned to this case or have a legitimate reason for communication with the
complainant, you can contact the Austin Police Department and reference case #25-9030080.
Thank you,
Detective Carrillo #4031
Austin Police Department
Region 3 Investigations
512-974-4945"
When I spoke to the detective on the phone he said the complainant was a person named
"
who was claiming that I had sent threatening messages to her. She claims that the
messages were sent to her by someone else.
I am asserting that I never sent the messages in question to the complainant, and there is no
evidence that I sent the messages in question to the complainant or that the messages in question
were addressed to the complainant or about the complainant.
I am asserting that the complainant is lying and filed a false police report, and would like for that
to be investigated.
Austin Police Oversight Disposition: Supervisory Referral
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2560
Date of Complaint: 11/12/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Reeves AP9403
Unknown:
Complaint:
Officer Kristopher Reeves AP9403 made an incorrect statement on an accident report and the
complainant has not been assisted in getting that corrected. -
11/12/2025 03:31 PM
Case ID 251451316
Crash ID 2025-237061
Office of Police Oversight Disposition: Supervisory Referral
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2561
Date of Complaint: 11/13/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
Complaint:
The Complainant alleges:
They have made several attempts to contact APD, and file reports related to fraud and
harassment.
In June 2025, they filed a noise complaint against their neighbor. An officer responded to the
complainant's house and told the complainant there was not any noise. The complainant stated
that they attempted to explain that their neighbor is surveilling their home, but the officer did not
believe them.
In mid-October, they filed a report about harassment and smoke detector tampering. They stated
a female detective called over the phone and stated there was nothing they could do about the
report because there was not enough information, though the complainant reported having
evidence.
In a separate incident in mid-October at night, the complainant stated police were outside of their
home flashing lights through a window. The complainant could not recall what the officers were
wearing, but stated they were sure it was APD officers.
Additionally, the complainant reported filing a report about medical bill fraud and never received
a follow-up call from an APD detective about the report.
The complainant was not able to provide specific dates or times for these incidents. The
complainant's main concern is that APD officers are not doing their job.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2562
Date of Complaint: 11/13/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Frank Creasey, AP6631
Unknown:
Complaint:
The Complainant alleges:
I am filing a complaint regarding Officer Frank Creasy's handling of a motor vehicle accident that
occurred on July 7, 2024, in Travis County.
The police report prepared by Officer Creasy incorrectly identifies us as the at-fault party, stating
that we ran a red light. This is false. Both of us were knocked unconscious during the collision and
therefore never had the opportunity to provide our statements. Officer Creasy relied solely on his
initial assessment at the scene without later contacting us or verifying the facts.
We have clear video evidence showing that the other driver ran the red light-a fact later
confirmed by the driver's own insurance company. Despite this, we spent over two months (since
August 8, 2025) attempting to reach Officer Creasy by phone and email, receiving no response.
The report was finally corrected in mid-October 2025, but only after we sought assistance from
our local representative. This incident caused significant distress and delayed justice in our case. I
respectfully request that this matter be formally reviewed to ensure accountability and prevent
similar errors in the future.
Austin Police Oversight Disposition: Supervisory Referral
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2565
Date of Complaint: 11/13/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved:
Unknown:
Complaint:
"My experience with Austin police department has been traumatizing I received a call from a
sergeant stating that they received a 911 call that I was being held hostage. I quickly informed
him that was not true at all. He asked me to go outside with the officers there and to stay on the
phone until I got to them. I walked outside with my children because the sergeant on the phone
stated that they just wanted to see us and make sure that we were safe. Once I went outside the
officers pulled me to their car and made me wait there while they searched my home. I explained
an argument that the other party and I had. After listening to my story the officers allowed me
and my children to go back inside and did not question me anymore. I decided to go back outside
and watch from a distance as they pursued the other party. I asked the officer what was going to
happen now and he said the other party would be arrested for evading and that was it. After they
caught the other party and realized their story was similar with mine, the officer spoke with my
mom and brother. Shortly after, I was under arrest. The officer threatened me with jail confirming
that the only way I'd not go is if I changed my story. I was coerced into changing my story into
what my mother thought happened. I fully explained that no guns were involved and I was told
that the gun could be released back into my possession, shortly after, I was placed in handcuffs
and asked if there was anything else I wanted to say. I told the officer no because it didn't matter
because he was already taking me to jail. I then asked is it going to change me going to jail and he
suggested with his body language yes. He then said he would need to read me my Miranda and
asked for the new story. After telling him what he wanted to hear, he let me go. There were 2
officers involved in this coercion. Neither officer gave me their name/card, nor did I receive a case
#. It wasn't until that following Monday that I received a letter from my apartments stating that I
was a danger to the community based on what was said in the police report. The report states
that I called 911 which is not true. I was told a detective would come out and talk to me, no one
came. It looked like they were so disgustingly eager to participate in a hostage situation and they
did not want to leave without one. I was going to be arrested after already being let go because
the other party did not say there was a hostage situation. It was clear that had I not told a lie that
I would have been arrested. My mother was not present for the argument, but the officers took to
her words as if she was a witness. They wanted the situation to be her story, but she was not
involved. Officers should not be able to invoke fear like this and get away with it.
Austin Police Oversight Disposition: Formal Complaint
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2566
Date of Complaint: 11/17/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Harassment
Austin Police Officers Involved:
Unknown:
Complaint:
The Complainant alleges:
This report outlines a series of incidents in which I believe I have been subject to repeated
tracking, intimidation, and potential harassment by a group of individuals who may include
members of a local gang and possibly officers with the Austin Police Department (APD).
I understand these claims may be difficult to substantiate; however, I respectfully request that
this report, the accompanying videos, and my statements be reviewed carefully before any
conclusions are drawn. My intent are that these concerns are documented and investigated
appropriately.
Incident 1. March 3, 2025
Location: MoPac Expressway and Braker Lane
Time: Approximately 7:00 a.m. (Note: dash camera time stamp displays 6:00 a.m. due to daylight
savings adjustment)
Two APD patrol vehicles were observed passing my vehicle on both sides at high speed with
lights and sirens activated. Traffic at that time was minimal due to the holiday, and all vehicles
were traveling at or above the speed limit. I was driving in the right lane in preparation to exit
onto Braker Lane.
One officer passed on my right - near an on ramp - while the other passed on my left. It is my
understanding that motorists are expected to yield to the right when an emergency vehicle
approaches. If I had done so in this instance, a collision would likely have occurred due to the
officers positioning.
Given the context of prior incidents, I have reason to believe this maneuver may have been
intended as an intimidation tactic. However, I request that this matter be reviewed objectively.
Incident 2. May 7, 2025
Location: Commute from work
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Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
Time: Approximately 4:00 p.m.
Upon leaving my workplace, I observed an unmarked vehicle make a sudden U-turn in a nearby
driveway. The driver, whom I believe to be a law enforcement officer, appeared to be observing
me.
During my 20-25 minute commute home, I observed between 10-15 marked patrol vehicles along
my route, an unusually high number compared to prior experience. Given recent events, this
raised concerns of deliberate surveillance or intimidation.
Additionally Home Incidents
I have also documented several suspicious events captured by my home security cameras, which I
believe demonstrate a pattern of intimidation.
Unfamiliar Male With Dog: A man and his Golden Retriever were recorded performing what
appeared to be a deliberate "routine" in my driveway. This individual has not been seen in the
area before or since.
Individuals Interacting With Yard Trees: Multiple videos show individuals intentionally touching
or posing near one of our crepe myrtle trees while staring toward our cameras.
Pedestrian Comment: One recording captures a passerby on the phone saying "Are they messing
with us?"- a statement I believe to be related to ongoing harassment as I know exactly why he
made that statement that day.
Staged Incidents: Several recordings depict individuals pretending to point or gesture toward
my property in exaggerated ways, seemingly aware of the cameras.
Driveway Incident: A man appeared to stage an argument/fight with children in our driveway
before pausing and facing directly toward the cameras.
Recent Highway Incident: While traveling to Dallas, a group of motorcyclists passed our vehicle;
I observed visible firearms on some riders, which I interpreted as a further act of intimidation.
Request for action
I understand that proving these claims may be difficult; however, I believe the pattern and nature
of these events warrant review and possible investigation. Tracking, following, and coordinated
acts of intimidation are illegal under both state and federal law.
All supporting videos have NOT been included as the files are too large. Please advise on how to
proceed.
I only ask that this information be evaluated objectively and that appropriate steps be taken to
determine whether misconduct or coordinated harassment is occurring.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2567
Date of Complaint: 11/17/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Karl Krycia, AP7775
Unknown:
Complaint:
The Complainant alleges:
I am submitting this complaint to Internal Affairs regarding a misleading and unprofessional
communication I received from an Austin Police Department staff member.
On Friday, October 24, 2025, at 5:59 PM, I received an email from Karl Krycia (Austin PD
Recruiting). The subject line of the email read: "Job Offer with the Austin Police Department." The
body of the email also opened with the statement, "We are excited to offer you a position here at
the Austin Police Department."
However, the remainder of the message made it clear that this was not a job offer at all, but rather
a solicitation to re-apply for the Police Academy. I was instructed to "apply now," review eligibility
criteria, and sign up for pre-testing. At no point was an actual job offer being extended.
The email is effectively click-bait, misleading, and unprofessional - especially coming from a law
enforcement agency. Presenting a recruitment solicitation as a job offer is false, inappropriate,
and does not reflect the level of integrity and transparency expected from APD communications.
I am requesting that this matter be reviewed, including the appropriateness of the message's
subject line, opening statement, and the conduct of the sender. I also request clarification on
whether this type of communication aligns with APD policy and professional standards for
recruitment outreach.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2569
Date of Complaint: 11/17/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
On 11/15/25, between 7:10 AM and 7:20 AM, at the Trinity Lutheran Church parking lot at 44th
and Maybelle (northeast side) in Rosedale, APD vehicle 2693 appeared to be doing nothing but
stalking me. When I started writing down the vehicle number for this complaint, APD vehicle
2693 left.
Identify and reprimand the guilty officer so that he/she NEVER does that to me again anywhere.
Otherwise, expect me to report the incident to APD"s top brass and speak to it publicly, on record,
on TV.
Thanks in advance for your anticipated prompt assistance resolving this matter.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2570
Date of Complaint: 11/17/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Delayed Police Response
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
*Note the date of incident is arbitrary no date was provided in intake email
The complainant alleges:
To Whom It May Concern,
I am a professor at the University of Texas at Austin. More than a month ago, I filed a police report
(Report #252940790) regarding perjury that occurred during a Board of Adjustment hearing.
This incident has directly affected me as a homeowner and has broader implications for
development code interpretation across the entire city.
Since filing the report, I have received no updates from APD. No investigator has contacted me or
been assigned to the case. I have reached out to multiple agencies-including the City Attorney's
Office, the City Clerk, and the Travis County Attorney-and all of them have stated that APD must
first compile and submit the necessary evidence before they can take any action. As a resident, I
am not permitted to submit evidence directly to those offices.
This lack of action by APD represents a serious and unacceptable failure to address a matter of
significant public importance and urgency. I respectfully request immediate attention to this
report, assignment of an investigator, and confirmation that this case will be properly reviewed.
Sincerely,
Austin Police Oversight Disposition: Supervisory Referral
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2572
Date of Complaint: 11/17/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
The complainant left his house in a Jeep with no registration. Officer AP9661 pulled the
complainant over for no registration. The complainant stated there was a woman in the front seat
of the officer's car who was in plain clothes and did not appear to be an officer. The officer spoke
to him aggressively at first saying he needed to have pulled over more quickly. The complainant
stated that the officer missed a lot of reasons that he could have ticketed him. He told the
complainant to get out of his car to search him and his car without asking for his name, ID,
running his plates or anything. The complainant stated his main complaint is the way he was
handled. He doesn't understand why he was even pulled over and handcuffed if the officer wasn't
going to give him a ticket for anything.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2573
Date of Complaint: 11/17/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
Complaint:
A man was trying to open her door and accusing her of stealing a package and came after her. He
would not leave and the complainant felt threatened. The complainant called the police and
Officer S Lopez seemed like she didn"t really care about the complainants issue. The complainant
saw the officer write a report on a piece of paper. The complainant did receive a case number on
the same piece of paper. The complainant feels like this was a waste of her time. The complainant
is upset that there was not more done about this man.
Office of Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2574
Date of Complaint: 11/17/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved: Curtis Pandorf, AP6815
Unknown:
Complaint:
The Complainant alleges:
He was driving to a Dr Appointment this morning and witnessed a police unit make multiple
traffic infractions and cut someone off in a black and white truck 3902. He did not have his lights
or sirens engaged and there was nothing to indicate there was an emergency. He was speeding at
least 15 mph over the speed limit, crossed lanes without using his turn signal, seemingly to catch
an exit he was about to miss. Even after exiting he was speeding on the feeder road, going at least
75 in a 55mph zone.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2575
Date of Complaint: 11/18/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: 8283 - Mihalik, Ryan, 8214 - McCollum, Tyler
8923 - La Barbera, Nicholas
Unknown:
Complaint:
The Complainant alleges:
APD Officer Barbera confiscated a ring he purchased and turned it into UTPD. Please see scanned
letter for details.
12/17/2025 02:03 PM
From CCF:
wrote a complaint from the Travis County jail alleging that an officer "Babera" may
have stolen his ring. Daniel stated that Officer Babera told him that he was taking the ring and
giving it to UTPD. Lt
(APD Retired) and current LT with UTPD forwarded the
complaint letters which are attached. The complaint thinks the officer in question is Officer N.
Labarbera #8923. After speaking with Officer Labarbera #8923 and Officer Mihalik #8283, I
located Austin Police incident #24-0090993 in which
was arrested for an outstanding
warrant. I checked the property report and located evidence tag #3100258-1 which was
submitted as evidence by Officer Mihalik. The tag describes the evidence as a "Silver UT Football
Championship Ring". I could not contact
directly because he is in Travis County Jail.
After speaking with Officer Labarbera #8923 and Officer Mihalik #8283, I located Austin Police
incident #24-0090993 in which
was arrested for an outstanding warrant. I checked the
property report and located evidence tag #3100258-1 which was submitted as evidence by
Officer Mihalik. The tag describes the evidence as a (Silver UT Football Championship Ring". I
attempted to contact Daniel's sister
) since her phone number was listed in the
complaint letter from jail.
was very busy and going through a tough time wither son while
on the phone and did not listen to anything I had to say and instead began to yell at me and hung
up the phone in my face because I would not help her with an unrelated incident in which her son
was in handcuffs with police while we were on the phone.
is currently in the TCSO Del
Valle lock up. I attempted to speak to him on the phone but I can only speak in person. Based on
his EDP history I believe going to him in person would only lead to more frivolous complaints.
Austin Police Oversight Disposition: Community Concern
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.
JA
Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2576
Date of Complaint: 11/18/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved: Perez, Rose (AP7328)
Unknown:
Complaint:
I am writing to file a complaint regarding Officer Perez (Badge #7328) for actions during
incidents on November 18, 2025, at around 1:30 AM. and October 25th 2025 at or around 2:30am
at the southpark meadows shopping center located at 9500 South IH 35 service Road Austin
texas 78748
Officer Perez 7328
October 25,2025
Around 2:30 AM
Target Store Front
While on Routine Patrols i
encountered a homeless white male subject loitering in
front of target upon making contact we informed the individual that this is private property and
that the shopping center was closed the subject refused to leave and i advised the subject that
police will be called if he did not comply the subject stated that he did not care so i went ahead
and called for police assistance upon arrival Police officer Perez #7328 had a very offput attitude
she did not make contact with security whatsoever and went directly to the subject, rudely
gesturing for security to leave the area without even asking our security team what happened
due to the amount of homeless that commit crime and loiter on property Security requested a
criminal trespass notice and a case number before leaving, in which officer Pérez denied. The
subject then claimed he had a seizure, so police requested EMS. EMS arrived, assessed the
subject, and determined the seizure occurred two days prior, stating no treatment was needed.
EMS then left the property. Police later provided the case number to security but denied the
trespass request, stating the subject had not done anything wrong we again advised her that he
was actively trespassing due to him refusing to leave she again ignored us Police were then
observed patting down the subject, placing him in the front seat of the patrol vehicle, and leaving
the property.
also on 11-18-2025 at or around 1:30am While on routine patrol, our security team detained a
banned Black male subject,
, who was and continues to commit crimes trespassing,
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Austin
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theft and acting very irate towards the general public yelling death threats even having this
subject arrested before we have consistently had to deal with this subject on numerous occasions
with this subject being VERY hostile towards our security team as well as the general public. on
this occasion this subject was waving a shovel and refusing to leave due to the subjects refusal to
leave his extreme aggression and active Criminal trespass fearing for our safety as well as the
general public i detained the subject in handcuffs immediately calling police for assistance,
Officer Perez called us from a private phone and told us it was unlawful to place the subject in
handcuffs - even after explaining the situation and our numerous dealing with him letting her
know he had an active criminal trespass, and was actively refusing to leave being aggressive and
waving a shovel in a threatening manner Officer Perez was extremely unprofessional not trying
to truly assess the situation she flat our refused to respond to the call stating no units would be
sent and instructed us to remove the handcuffs from a mentally irate and potentially dangerous
subject as security officers who have a passion for protecting property and people we felt
completely abandoned by those who swore an oath to protect us left our team handling a
potentially dangerous situation without law enforcement support. We are concerned this created
a serious safety risk. We ask that this incident be reviewed and appropriate steps be taken to
prevent similar situations in the future.
Officer Perez continues to display poor judgement Unprofessional conduct, and appears to have
issues with assisting others, no matter how small a situation is she swore an oath to protect and
serve and needs to be reminded of this
Austin Police Oversight Disposition: Community Concern
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2577
Date of Complaint: 11/19/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
I was pulling out of my neighborhood on Normal Trail attempting to turn left via the middle
turning median lane. As I was pulling out to get into the middle, a motorcycle cop was traveling
on the other side of slaughter and moved in the middle section where they would be turning left.
As I was pulling out they made a u-turn in that middle section, moving out of their lane and into
mine. It was incredibly dangerous maneuver and scared me and my kids that were in the car.
There was another motorcycle officer in the middle section as well. That is a very busy
intersection in the morning and I feel if they are going to be camped out there, they need to follow
traffic laws and be cognizant of safety.
11/20/2025 08:48 AM
The numbers on the motorcycles
2935 and 3931
Austin Police Oversight Disposition: Supervisory Referral
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2581
Date of Complaint: 11/20/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Delayed Police Response
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
Observed a drunk driver leave the pool at my apartment complex and get into a car with a handle
of vodka. Car was barely operational and he hit several curbs throughout the complex. I called
911 as soon as I saw him get in the car. APD failed to show up in a timely manner despite me
staying on the phone and following this vehicle through the complex for over 10 minutes.
I'm requesting contact from a supervisor.
Austin Police Oversight Disposition: Supervisory Referral
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2582
Date of Complaint: 11/20/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
Suspicious immigrant of foreign country, appearing as an employee, of Austin Police Department.
Location, Ed Bluestein and Loyola.
Austin Police Oversight Disposition: Community Concern
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2583
Date of Complaint: 11/19/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
Complaint:
Hello,
My name is
and I live in the
I have serious
and ongoing safety concerns about this property, and I have tried dozens of times to reach out to
our APD District Representative, Officer Navor Martinez, without any response.
A man has moved into
without being the property owner, and he has listed
this address on his driver's license. The owner lives across the street and is extremely difficult to
contact. Since this individual moved in, the property has become a hub of daily drug activity,
potential squatting, and dangerous behavior, including:
Numerous individuals arriving daily with bags to collect what we believe are drugs, at all
hours of the day and night
People appearing intoxicated or homeless; several visibly using needles, smoking
substances, and ingesting drugs in the front yard
Video evidence of drug use on November 16, which was reported to APD
Frequent smoke and drug odor from the backyard and carport
Aggressive shouting, escalating arguments, and behavior consistent with meth use
A known history of violence at this property, including a prior shooting related to a drug
deal
A dog kept on bare pavement with no sanitary relief area, now causing strong odors
affecting surrounding homes
What I've Done So Far:
Left a tip to the CoA narcotics division
Filed a Code Enforcement report with 311
Attempted to contact Officer Martinez by phone dozens of times, but no returned calls
What I Am Requesting:
1.
That this matter be escalated internally, since the District Rep assigned to me is
unresponsive.
2.
That APD's Nuisance Abatement Unit be notified / activated to investigate
3.
That there be increased patrols or outreach regarding this property. Pressure needs to be
put on the property owner to bring the home into compliance or remove unauthorized occupants
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Austin
Police Oversight
4.
Assistance or follow-up - I'm happy to meet, provide my video documentation, or walk
APD through what I've recorded.
This is a serious public safety issue, and I don't feel like the normal channels are working. Please
let me know how we can move forward.
Thank you for your time and attention.
Sincerely,
Office of Police Oversight Disposition: Community Concern
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2584
Date of Complaint: 11/20/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Excessive Force
Austin Police Officers Involved:
Unknown:
X
Complaint:
She was arrested after kicking a security officer. Officers Zerwig and Cebra were agressive and
used force when arresting her. See written complaint form for full details.
Austin Police Oversight Disposition: Formal Complaint
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2586
Date of Complaint: 11/21/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Bias Based Policing
Austin Police Officers Involved: Jacob Rainier (AP10377)
Unknown:
Complaint:
The complainant alleges:
He was doing deliveries after getting gas. He pulled out of the gas station and an officer started
following him. The complainant believes he was being followed because he is black. He stopped
quickly at a flashing red light, didn't see any cars and proceeded. He was pulled over. He asked the
officer what the probable cause was for pulling him over. The officer told him he had been
following him for a while watching him drive and issued him a ticket. The complainant stated he
believed he was being racially profiled. He has been doing deliveries in a lot of different cities and
this has never happened to him before.
Ticket number E18689048
Rainer AP10377
Office of Police Oversight Disposition: Formal Complaint
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2587
Date of Complaint: 11/24/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
The complainant was driving an acquaintance and her friend home in exchange for some gas
money. He was pulled over by officer M. Guzman AP15905 in the entrance to the parking lot at
the Pappasito's on IH 35. He was taken to jail for driving without a license. The complainant was
questioned by officer Guzman and his supervisor about things unrelated to the driving stop. He
got his numbers off of his phone and then went to jail. When he got out of jail the complainant did
not receive his phone back. The complainant has looked up his phone's location and has seen it
on what he believes is the officers home address. The complainant believes they are doing an
illegal investigation of his phone. He hasn't seen a warrant for the phone and did not consent to
his phone being taken. He believes he was taken to jail only for the officer to take his phone. The
complainant has all his information in that phone and not having it is disrupting his life.
Austin Police Oversight Disposition: Community Concern
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2588
Date of Complaint: 11/22/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Delayed Police Response
Austin Police Officers Involved:
Unknown:
Complaint:
The complainant alleges:
On 11/21/25 at approximately 2:35-2:50 I was victim of an attempted aggravated assault with a
gun being pointed at me and to the victim being chased. I called 911 at 2:50pm. While on phone
the dispatcher was demanding the physical address and repeatedly told him 5 times I don't know
the physical address, that I was a
at
off of
and
then when I was being blocked in by the unidentified black Nissan I began to
scream because the offenders were shouting in Spanish, "mata los" which is kill them and then
the back passenger came from out of the car and pointed the gun straight at me and then towards
the victim. The 911 operator said are you safe and I said no when is the police coming. Finally the
perpetrators moved from my car and began pursuit of the victim towards the ApplBees. That's
when my
came out of the school and we returned back into
However,
where both dispatch and officer neglected my safety was when no one showed up until
approximately 3:35-3:40 because the first officer on scene said that the dispatcher from 911. This
is unacceptable and I will be filing more complaints to the entire APD, APD 911 dispatch unit. If
my
wouldn't have come back, my life could have been taken if the perpetrators
returned. Since the dispatcher is claiming I was not freaking hysterical nor life threatening.
Someone needs to reach out to let me know that this unacceptable response time, and safety of
the police department is suppose to provide is clearly non-existent at
in
Austin, Tx. Our
also has video surveillance to demonstrate the complete negligence of the
safety of my life. Police Report Number: 25-3250929
Office of Police Oversight Disposition: Formal Complaint
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2589
Date of Complaint: 11/22/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved:
Unknown:
Complaint:
On 22nd Nov 2025 I went to Enza nails and lashes to get a manicure and pedicure. After my toes
were done, I requested that my hands service be done as well. During the process, I was
dissatisfied with the work being done on my toes and expressed my concerns politely. The
employee became disrespectful and left the area. The manager then came to try to fix the
situation, but when it was time for my hands, the staff claimed no one was available and treated
me as if they no longer wanted to provide service.
I asked the salon staff to remove the work entirely so I could leave and go to another salon, as I
did not want to pay for a service 1 was dissatisfied with. At that point, the manager locked the
salon door, physically preventing me from leaving. They then threatened to call the police if I did
not pay for the service.
I eventually paid under duress because of the threat, but I believe this payment was coerced and
that I was wrongfully detained
When the police arrived, they told me I still had to pay, claiming "theft of service." I explained that
I had requested the service be removed and that I did not intend to steal anything. I believe the
police misapplied the law, treating me as if I had committed a crime when I had not.
1 am filing this complaint to ensure that:
1. The police action is reviewed for misapplication of law and improper conduct.
2. My account of being unlawfully detained at the salon is officially documented.
3. Future incidents like this are prevented for myself and others.
I have documentation including receipts, witness information, and a detailed timeline of events.
Requested Outcome:
Review and investigation of the police officers" handling of the situation
Recognition that the salon"s actions constituted unlawful detention / false imprisonment
Guidance or corrective action for the officers involved
Austin Police Oversight Disposition: Community Concern
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2590
Date of Complaint: 11/24/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
Had to generically remind them of the first amendment and the fifth amendment. Your officers
always have a bad attitude with me. One has even insinuated sexual vibes as I have previously
wrote about before but it was ignored by a supervisor- no tolerance for gay, DL voyeurism as I
have caught officers in the act recently to add on doing it. But anyways, I was talked to by two
white, overweight, straight police officers that were overheated and thought they were ICE
officers. They gave me the wrong instructions, weren't clear, and left without making a report.
Failing to do their 60k a year job. Mental health matters. Especially men's.
Austin Police Oversight Disposition: Community Concern
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2591
Date of Complaint: 11/23/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved: Yosef Aziz (AP10162)
Unknown:
Complaint:
The Complainant alleges:
This message is from
]
Hello,
I am writing to file a complaint against Officer Aziz for an unprofessional stop where he
jeopardized my safety and the safety of the passenger I was transporting. Case #253270293.
In the middle of the night, officer Aziz followed me lane for lane and turn for turn while I was
trying to escort a passenger during an Uber ride.
If the officer is going to stop me for something, then he needs to turn his lights on from the outset,
NOT go on an aggravated stalking expedition prior to a stop!
I had very good reason to believe that when someone follows me so particularly like that, they're
apt to cause trouble and adversely affect my safety in some way. I have even filed a separate
police report for stolen property - a phone and my car dash cam(!) -- from inside my vehicle
with my car parked right outside my own house! And this occurred not too long ago!
I have had people throw drinks at my car, throw rocks, road ragers get out and start yelling and
making obscene gestures outside my car and threaten to beat me up, punch my car, people try to
run into me while a driver was drunk or otherwise inattentive, even a person who shot at me
once!
I had good reason to believe my safety was affected by Mr. Aziz following me around the way that
he did AT NIGHT without his siren lights on.
His unprofessional stop frightened not only me, but the passenger I was transporting that night!
My job entails transporting my passenger SAFELY. We do NOT need this kind of danger
introduced into our lives!
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Austin
Police Oversight
And all this for what... trying to run a city grift because of what will be a very expensive repair on
my car? Obviously an Uber driver has loads of cash that he can dispense on the less than
minimum wage salary that he makes!
Austin Police Oversight Disposition: Community Concern
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2592
Date of Complaint: 11/24/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved:
Unknown:
Complaint:
Good morning,
This letter is to be immediately entered into the official case record. I will be requesting a
certified copy,
so I advise you to ensure that nothing is omitted or altered.
I am also formally reminding you that your conduct - and the conduct of your office - is now
subject
to review by the Texas Bar Association. Any attempt to minimize, conceal, or misrepresent
information
will be documented and reported accordingly.
On Sunday, 11/23/2025, at approximately 9:00 a.m., three officers appeared at my residence. One
of
them forced entry into my apartment without consent, without a warrant, without probable
cause, and in
direct violation of constitutional protections. He walked through private rooms, woke tenants,
and
interrogated them with inappropriate and irrelevant questions.
This constitutes a clear abuse of authority, an unlawful entry, and a violation of my Fourth
Amendment
rights. There is no legal justification for this conduct, and your office's failure to control or correct
it is
unacceptable.
Additionally, officers - including Officer Santiago from the Austin Police Department - have
continued
to harass me both physically and through unsolicited messages. This behavior is unacceptable,
unprofessional, and potentially criminal. I am putting you on notice that Officer Santiago must
immediately stop contacting me, stop messaging me, and stop showing up at my residence
without
lawful cause. His ongoing behavior is being fully documented.
The fact that your office has allowed this to continue raises serious concerns about negligence,
misconduct, and improper supervision.
I have stated clearly - repeatedly - that I will not cooperate with officers who behave
unlawfully,
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Austin
Police Oversight
especially after I clarified that the initial statements stemmed from a personal dispute and did not
represent an actual threat. Your continued refusal to acknowledge this has resulted in
unnecessary
escalation and risk.
Therefore, I am demanding, not requesting, the following information for immediate filing of a
formal
complaint:
Full legal names of the three officers involved
Badge numbers
Unit and supervisor information
The reason for their presence at my home
All documentation or reports they generated referencing me
Your failure to provide this information promptly will be noted as intentional obstruction.
Let me also make this perfectly clear:
Your officers' actions have put my 9-month-old child at risk by showing up without cause and
acting
recklessly inside and around my home. If any further harassment occurs, I will pursue every
available
legal avenue - including civil action - against the individuals involved and your office for failure
to
supervise and prevent misconduct.
I am formally instructing you to order your officers - including Officer Santiago - to cease all
contact,
intimidation, harassment, or communication with me.
I have no intention of participating in or supporting a department that chooses to violate the law
rather
than uphold it.
I expect written confirmation that this letter has been added in full to the official case file.
Sincerely,
Austin Police Oversight Disposition: Community Concern
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2593
Date of Complaint: 11/24/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Discourtesy or Improper Conduct
Austin Police Officers Involved:
Unknown:
X
Complaint:
The Complainant alleges:
There is an officer in an online group, wishing death on people and doxxing their business
because they were against LBGTQ
Austin Police Oversight Disposition: Community Concern
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2595
Date of Complaint: 11/24/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved:
Unknown:
Cadena AP8510, Perez AP8583
Complaint:
Parking enforcement came to sight requesting permits. Parking enforcement called APD. Officer
Cadena AP 8510 and officer Perez AP 8583 arrived, spoke with the complainant and parking
enforcement officers. He produced his ID to parking enforcement although no crime had been
committed. The ID of the complainant, client and employee was given to parking enforcement for
violation for citation. The complainant asked what crime was committed and Officer Cadena
stated he no longer wanted to speak to the complainant. The complainant asked the officers to ID
themselves but the officers just pointed to their name plates.
Office of Police Oversight Disposition: Community Concern
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2596
Date of Complaint: 11/24/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Bias Based Policing
Austin Police Officers Involved: Franklin AP7108, De Los Santos AP6439 Unknown:
Complaint:
The Complainant alleges:
From an email titled "Austin PD civil rights violation- Black victim with video evidence, no legal
help"
Hello,
My name is
I am a Black man from New York currently in Austin, TX. I am writing
in a state of fear and urgency because I believe my civil rights have been violated by the Austin
Police Department, and so far no one will help me, despite the fact that I have clear video and
audio evidence.
On 11/14 around 9:05 PM, while staying at the Super 8 by Wyndham in North Austin, I was
swarmed by seven Austin Police officers and arrested by Officer Franklin #7108. Supervisor De
La Rosa stood over me in the hotel lobby, yelling in my face and using fear and intimidation to
force me to give my name.
They claimed I "fit the description" of a man suspected of strangling a woman or women. But
people are saying the suspect is either a white male, Filipino male, or Mexican male with NO
dreads and NO tattoos. I am none of those things. I am a Black man with a different appearance
altogether. I believe I was racially profiled and targeted with no real basis.
I was cuffed, surrounded, and questioned without being read my Miranda rights after I initially
refused to give my ID. I only gave my name because I was terrified for my safety and my life. They
refused to review hotel camera footage even when I begged them to. Later, Officer Franklin circled
the hotel and stopped directly in front of me again, making me feel stalked and hunted.
My Fourth, Fifth, and Fourteenth Amendment rights were violated. I am not sleeping, I feel
constantly watched, and I am genuinely scared something worse could happen to me.
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Austin
Police Oversight
Civil rights lawyers, local media, and organizations are ignoring this so far-even though I have
video and audio proof from the hotel and my phone.
I am begging for anyone brave enough to:
Review my evidence,
Help protect me,
And expose what happened, so this does not get buried.
Please contact me as soon as possible:
Austin Police Oversight Disposition: Community Concern
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Austin
Police Oversight
This document is a community complaint and are allegations only. No findings or
determinations have been made.
Complaint Number: 2025-2599
Date of Complaint: 11/24/2025
Complainant's Name (if given):
Anonymous
Nature or complaint: Improper Police Procedure
Austin Police Officers Involved: Santeford, Amanda (AP5967)
Unknown:
Complaint:
Incident Date & Time: June 4th, 2025, approximately 3:34 PM
Location: Downtown Austin - Sixth Street (George Sector)
Involved Officer: Officer Amanda Santeford, Badge #5967
?
Complaint Summary:
On June 4th, 2025, at approximately 3:34 PM, I,
was standing on a public sidewalk on Sixth Street in downtown Austin, conversing with
a civilian while monitoring nearby contracted properties.
During this time, Officer Amanda Santeford (Badge #5967), who was patrolling the George Sector,
yelled toward us, asking if we were on our property, and ordered us to "get moving now" if not.
Despite complying and continuing lawful duties on public property, Officer Santeford remained in
the area and continued to monitor my activity.
Shortly thereafter, she re-engaged me on the public sidewalk, demanding identification without
providing a lawful basis for the stop. When I asked the reason for the stop, she stated it was
because I was not standing on property contracted under my security company, and therefore, I
had "no right to stand in public." I explained that my presence was lawful as part of my duties to
monitor multiple nearby contracted properties, and that no special authority prohibited me from
standing in a public area while performing my job.
Officer Santeford refused to acknowledge this explanation and continued demanding
identification, while ignoring visible illegal activity occurring nearby, including individuals openly
using drugs and loitering. When I questioned why I was being singled out while such behavior
went unaddressed, Officer Santeford responded dismissively, stating "that's not your job," and
continued to press for my identification.
Her tone and demeanor escalated the encounter unnecessarily. She asked whether I was angry
and made belittling remarks, creating an unprofessional and hostile interaction. After I lawfully
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Austin
Police Oversight
refused to provide identification (as no reasonable suspicion or probable cause was presented),
Officer Santeford later filed a complaint with the Texas Department of Public Safety (DPS)
alleging I had entered bar establishments while on duty and failed to identify myself. DPS
reviewed the matter and found no violations on my part, clearing me of any wrongdoing.
This incident, along with repeated reports from my officers regarding Officer Santeford's pattern
of harassment, demonstrates ongoing unprofessional behavior and misuse of authority. Officer
Santeford's actions have created unnecessary tension between law enforcement and private
security professionals who work cooperatively to maintain safety in the downtown area.
?
Requested Action:
I am requesting that the Austin Police Department formally review Officer Santeford's conduct,
including her interactions with myself and other licensed security personnel under my
supervision. Her repeated, unwarranted engagements, verbal escalation, and filing of an
unfounded complaint to DPS constitute harassment and a misuse of authority.
I further request that this complaint be formally documented and investigated through the
appropriate channels within Internal Affairs or the Office of Police Oversight, and that corrective
measures or retraining be considered to prevent further incidents of this nature.
11/25/2025 04:03 PM
Officer Description from online form:
Name: Amanda Santeford
Physical description: Blonde, 5,8, tattoo arm sleeve
Race: White or Euro American
Gender:
Female
Badge number:
5967
What was the officer wearing?:
Uniform
What kind of transportation was the officer using?: Patrol car or motorcycle
Austin Police Oversight Disposition: Formal Complaint
The City of Austin is committed to compliance with the American Disabilities Act.
Reasonable modifications and equal access to communications will be provided upon request.