Formal complaint: Purpose and scope and Impartial attitude and courtesy

OF
CUSTOM
OFFICE OF
POLICE OVERSIGHT
NOTICE OF FORMAL COMPLAINT
ICMS #: 2021-0960
October 8, 2021
Complaint: Complainant alleges there are a number of dates of incidents which include multiple
officers and detectives with the timeline beginning
and his case is still open. Complainant
alleges he called 311 around
raising issues around people following him. Complainant
alleges officer
called him on
in the middle of the day
and Officer
was unprofessional in a 20-minute discussion and was contentious and interrogating him.
Complainant alleges Officer
mentioned he was with the mental health unit, which
complaint alleges he does not know why his case is with that unit. Complainant alleges he ended
the conversation because officer
was very short with him, and he did not trust his process
said. Complainant alleges Officer
said he would create a report and a case #. Complainant
alleges on
he called 311 again and asked to be connected to APD but also call backed on
the
and was given Officer
phone number, who is the supervisor over officer
and
would be connected to
Complainant alleges he called Officer
a number
of times and could not reach him. Complainant alleges Officer
called him back on
but did leave a message. Complainant alleges he called Officer
back that same day and
the next day and could not get in touch with him. Complainant alleges Officer
finally
called him back at
on
and began to talk over him, cut him off and repeat his
examples and leave stuff out. Complainant alleges he was not given clarity on what would
happen next. Complainant alleges he called Officer
back on the
asking about the
next step and was told to call 911 and get them involved. Complainant alleges he had been told
before not to do that unless his safety was at risk. Complainant alleges
is the last
conversation with
Complainant alleges on
Officer
called him and gave him
a
phone number for Officer
which turned out to be the wrong number,
after he has asked 3 times if the number was correct. Complainant alleges Officer
got
short with him when he asked why
did not call back and he did not want to talk about it
and told him he needed to decide if he wanted to press charges-further info about some things.
Complainant alleges he thinks APD Knows more about his case and there is a lack of
transparency with the officers he has talked to. Complainant alleges he called
twice that
day and left voice mail messages and the voice mail prompt indicated that the number was for
for COA. Complainant alleges he called
and
between the
dates of
about the number, with no response. Complainant alleges he called 311 and was
connected with Officer
who escalated him to officer
supervisor to officer
Complainant alleges on
he got a call from Sgt.
again, an unprofessional conversation
with him interrogating and controlling the conversation. Sgt.
asked why this is happening
The City of Austin is committed to compliance with the American Disabilities Act. Reasonable modifications and equal access
to
communications will be provided upon request.
OF
DATE
OFFICE OF
POLICE OVERSIGHT
NOTICE OF FORMAL COMPLAINT
and he gave him a couple of bullets regarding high-ranking officials and he Sgt.
said they
would not do anything unless he did something wrong and asked him for a Written sworn
statements and he would decide if there is anything worth looking into. Complainant alleges
when he questioned Sgt.
about being the supervisor of the mental health unit, he went to a
calmer tone the remainder of the discussion and told him that officer
was a supervisor,
and he would have him call. Complainant alleges the officers he dealt with were unwilling to
take steps to do something about his case. Complainant alleges
called on the next day
and answered questions about writing his statement and seemed surprised that he had been
trying to reach her and gave him her correct number
.
Complainant alleges he feels
officer
messed up on purpose.
This notice of formal complaint is a request for Internal Affairs to initiate an investigation to
determine if the employee conduct is within compliance of APD policy, Civil Service Rules, and
Municipal Civil Service Rules.
Recommended Administrative Policies to Review (to include but not limited to):
301.1 PURPOSE AND SCOPE
All persons deserve protection by fair and impartial law enforcement and should be able to
expect similar police response to their behavior wherever it occurs. Employees will serve the
public through direction, counseling, assistance, and protection of life and property. Employees
will be held accountable for the manner in which they exercise the authority of their office or
position. Employees will respect the rights of individuals and perform their services with
honesty, sincerity, courage, and sound judgment.
301.2 IMPARTIAL ATTITUDE AND COURTESY
Employees shall provide equal and fair protection of all rights under local, state, and federal law
for all members of the community. Law enforcement will be conducted in an impartial and
equitable manner.
In an effort to create an organizational culture that is inclusive and nondiscriminatory, employees
shall act professionally, treat all persons fairly and equally, and strive to interact with the
community in a positive manner. Employees will perform all duties objectively and without
regard to personal feelings, animosities, friendships, financial status, occupation or employment
status, sex, disability status, housing status, mental health or ability, citizenship, language,
The City of Austin is committed to compliance with the American Disabilities Act. Reasonable modifications and equal access to
communications will be provided upon request.
OF
CITY
LOSTED
OFFICE OF
POLICE OVERSIGHT
FOUNDED
NOTICE OF FORMAL COMPLAINT
national origin, creed, color, race, religion, age, political beliefs, sexual orientation, gender
identity, gender expression, ethnicity, or social or ethnic background. Employees will endeavor
to understand and respect cultural, national, racial, religious, physical, mental, and other
differences.
Recommended Classification: The OPO is permitted to make a preliminary recommendation on
the classification of administrative cases.
The OPO recommends this complaint receive a B classification.
The City of Austin is committed to compliance with the American Disabilities Act. Reasonable modifications and equal access to
communications will be provided upon request.