City of Austin - ePerformance Measures

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Building Services
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Eric Stockton - Officer
Department Website: No Website
Department Phone: 512-974-7948

Activity Measures FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
Performance Measures
Ratio of Scheduled Versus Unscheduled Maintenance 62 46 57 65 55
Operational Measures
Customer Satisfaction with Building General Maintenance Services 93 No Data 98 95 No Goal
Average customer satisfaction with all maintenance services 94 No Data 96 95 No Goal
Total Number of Reactive Work Orders Backlogged Greater than 30 Days No Data No Data 171 No Goal No Goal
Preventative Maintenance On-time Completion Rate 51 No Data 63 55 No Goal
% of Trades work orders completed 88 No Data 75 90 No Goal