City of Austin - ePerformance Measures

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Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Tom Dodds - Interim Fire Chief
Department Website:
Department Phone: 512-974-0130
Performance Measure Information
Name: Percent of customers satisfied with the quality of AFD services
Description: Customer satisfaction with service quality is measured using data from the City’s annual community survey, which obtains a representative sample of Austin residents. This measure reflects the level of service provided by the Department to the citizens of Austin.
Type: Result

Current Data - Annually

2022 Target 2022 Actuals
92 No Data

History Data

FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2021 Actual FY 2021 Target FY 2022 Target
90 91 90.3 No Data No Data 92 92