City of Austin - ePerformance Measures

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Municipal Court
Approved Amount: $ 0
Approved FTE: 0.00
Department Director: Mary Jane Grubb - Court Clerk
Department Website: http://www.austintexas.gov/department/municipal-court
Department Phone: 512-974-4800

There are no Program-level Measures.
Activity:   Compliance
Approved Amount: $ 0
Approved FTE: 0.00
Performance Measures:
Percent of alternative payment options in lieu of immediate payment in full
Response Rate - Collections
Collections per expense dollar
Activity:   Caseflow Management
Approved Amount: $ 0
Approved FTE: 0.00
Performance Measures:
Ratio of cases terminated to cases filed
Number of cases terminated - Total
Percent of active caseload in warrant status
Number of cases updated
Number of Class C warrants issued-Capias & Capias Pro Fine Totals
Number of Complaints Received (Total Citizen/Agencies)
Average number of days from citation issuance to filed
Percent of cases eligible for warrant 30 days or less
Number of cases filed - Total
Average age of terminated cases (days)
Activity:   Customer Services
Approved Amount: $ 0
Approved FTE: 0.00
Performance Measures:
Efficiency rate of information delivery to customers within processing time standards
Percent of calls answered within 3 minutes
Percent of mail processed within 72 hours of receipt
Percent of customers served within 10 minutes-court main location
Average wait time (in minutes)
Accuracy rate on customer phone calls based on audit
Percent of Emails Processed within 72 hours of Receipt
Activity:   Civil Parking Administration
Approved Amount: $ 0
Approved FTE: 0.00
Performance Measures:
Number of boot/tow orders issued
Percent of cases terminated to filed - Parking
Percent of parking hearings appealed
Total number of parking hearings
Activity:   Central Booking Support
Approved Amount: $ 0
Approved FTE: 0.00
Performance Measures:
Percent of active caseload in warrant status (AMC/DACC)
Percent of Personal Bonds assessed at the Travis County Booking Facility
Percent of release to appear cases to the number of class C cases prepared
Number of higher charge arrest warrants prepared