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Municipal Court Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Mary Jane Grubb - Court Clerk Department Website: http://www.austintexas.gov/department/municipal-court Department Phone: 512-974-4800 There are no Program-level Measures. Activity:   Compliance Approved Amount: $ 0 Approved FTE: 0.00 Performance Measures: Percent of alternative payment options in lieu of immediate payment in full Response Rate - Collections Collections per expense dollar Activity:   Caseflow Management Approved Amount: $ 0 Approved FTE: 0.00 Performance Measures: Ratio of cases terminated to cases filed Number of cases terminated - Total Percent of active caseload in warrant status Number of cases updated Number of Class C warrants issued-Capias & Capias Pro Fine Totals Number of Complaints Received (Total Citizen/Agencies) Average number of days from citation issuance to filed Percent of cases eligible for warrant 30 days or less Number of cases filed - Total Average age of terminated cases (days) Activity:   Customer Services Approved Amount: $ 0 Approved FTE: 0.00 Performance Measures: Efficiency rate of information delivery to customers within processing time standards Percent of calls answered within 3 minutes Percent of mail processed within 72 hours of receipt Percent of customers served within 10 minutes-court main location Average wait time (in minutes) Accuracy rate on customer phone calls based on audit Percent of Emails Processed within 72 hours of Receipt Activity:   Civil Parking Administration Approved Amount: $ 0 Approved FTE: 0.00 Performance Measures: Number of boot/tow orders issued Percent of cases terminated to filed - Parking Percent of parking hearings appealed Total number of parking hearings Activity:   Central Booking Support Approved Amount: $ 0 Approved FTE: 0.00 Performance Measures: Percent of active caseload in warrant status (AMC/DACC) Percent of Personal Bonds assessed at the Travis County Booking Facility Percent of release to appear cases to the number of class C cases prepared Number of higher charge arrest warrants prepared