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Public Works Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Richard Mendoza - Director Department Website: http://www.austintexas.gov/department/public-works Department Phone: 512-974-7065 There are no Program-level Measures. Activity:   Departmental Support Services Approved Amount: $ 0 Approved FTE: 0.00 Performance Measures: Percentage of Community Action Forms responded to on time Timely Encumbrance Success Rate Earned media exposure Average customer rating of Systems & Information Management effectiveness (on 5 point scale) Employee Turnover Rate Lost Time Injury Rate Per the Equivalent of 100 Employees Number of employee injuries Percentage of timesheets entered accurately Percentage of IT hardware and software systems that comply with PWD’s licensing policy