The Consumer Advocacy Group will develop revised rules for deferred payment plans and utility service disconnections.  The Group will develop an arrearage management plan based upon best practices.  The Group will also develop appropriate customer service practices for providing information to customers. See Resolution 20131107-052.

Meetings

Every 3rd Wednesday from January 2014 through May 2014.  

Meeting Documents:

View Agendas, Approved Minutes and Supporting Documents

2014 Meeting Schedule:

  • Jan 15, 2014   
  • Feb 19, 2014
  • Mar 19, 2014 
  • April 16, 2014
  • May 21, 2014
Staff
  • Jawana JJ Gutierrez, Austin Energy, 512-322-6596 

AE Low Income Advocate Members:

Any Baby Can                                                                 

Representative: Kathleen Hopkins

Alternate: Rachel Astorga                                         

Austin Energy                                                                 

Representative: Kerry Overton

Alternate: Jawana “JJ” Gutierrez                       

Austin InterFaith                                                          

Representative: Bob Batlin

Alternate: Barbara Grove                                     

Austin Tenant’s Council                                             

Representative: Kathy Stark

Alternate: tbd                                                           

Community Advancement Network (CAN)       

Representative: Vanessa Sarria

Alternate: Mary Dodd                                            

Caritas of Austin                                                           

Representative: Gloria Cuera

Alternate: tbd                                                           

Housing Authority of the City of Austin             

Representative: Michelle Akers

Alternate: Michael Roth                                        

Ladies of Charity                                                           

Representative: Ruby Roa

Alternate: tbd                                                           

Meals on Wheels & More                                        

Representative: Linda Perez

Alternate: Mary Teters                                          

St. Austin Catholic Church                                        

Representative:  tbd

Alternate: tbd                                                           

Texas Gray Panthers                                                   

Representative: Mark Widoff

Alternate: tbd                                                           

Texas Legal Services                                                    

Representative: Lanetta Cooper

Alternate: Randy Chapman                                 

Texas ROSE                                                                      

Representative: Carol Biedrzycki

Alternate: Ruth Casarez                                             

Texas VFW                                                                      

Representative: Angel Ramirez

Alternate: tbd

                                                                                        

Travis County                                                                 

Representative: Tonda Owens

Alternate: tbd                                                           

One Voice                                                                        

Representative:  tbd

Alternate: tbd