Information may not be available because the account holder has requested confidentiality. Under the Texas Utilities Code, customers have a right to confidentiality in government-operated utilities. A customer can request that their address, phone number, billing information and information related to their volume of utility usage be kept confidential. For more information, please visit the Austin Energy web page explaining Confidentiality and Customer Rights.
Alternatively, impervious cover may not be shown if the property was developed after January 2012, when aerial photography and LiDAR data was collected. This data was used to create the maps shown on the "Find My Drainage Charge" tool.