City of Austin

AUSTIN, TX – Austin Resource Recovery (ARR) has earned International Organization for Standardization (ISO) 9001:2015 certification, a global standard for quality management. This certification highlights the department’s commitment to providing customers with reliable and efficient services.

ISO 9001 certification is awarded to organizations that focus on customer needs, manage risks, and continually improve their operations.

ARR received the certification after an independent audit by the National Standards Authority of Ireland (NSAI). The audit reviewed many areas within the department, including daily operations, employee training, performance tracking and customer satisfaction.

Auditors confirmed that the department meets high-quality standards for trash, recycling, and composting collection, as well as other resource recovery services. They also noted ARR’s efforts to reduce risks, improve efficiency, and keep customers satisfied.

“I am very proud of our team,” said ARR Director Richard McHale. "This certification is a major milestone for our organization. Quality isn’t just a standard—it’s our daily promise to our customers.”

ARR will maintain ISO 9001 certification through ongoing monitoring and regular audits to ensure continued compliance with quality standards.

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About Austin Resource Recovery   
Austin Resource Recovery (ARR) is a department of the City of Austin. We provide essential services that protect people and our planet. We collect recycling, composting, trash, large brush, bulk items, household hazardous waste and dead animals. We also sweep the streets, offer Austin and Travis County residents a service to recycle and safely dispose of household hazardous waste and provide community outreach and education. ARR is driving the global transformation of traditional waste management to sustainable resource recovery. Learn more at AustinRecycles.com.