Performance

Citywide Strategic Plan

Welcome to the home of the Citywide Strategic Plan (CSP)! Here you will be able to access the goals, measures, and strategies developed by over 200 unique staff across all lines of business, backgrounds, and job classes. The plan is intended to help guide City decision-making processes and drive success toward achieving the City’s goals.

Citywide Strategic Plan

City of Austin Performance Measures

Performance measures offer essential operational insights, enabling departmental staff and management to evaluate the quality of service delivery effectively. The ePerformance application serves as a tool to search, access, and review performance measure data, organized by department, to support informed decision-making and improve service outcomes.

ePerformance

Community Survey

Every two years, the City of Austin partners with the outside consultant ETC Institute to administer an Austin Community Survey. The survey assesses satisfaction with the delivery of City services and allows us to understand community priorities in alignment with City goals. The data referenced in the 2023 Community Survey Findings Report reflects the results gathered from our most recent biannual survey. Results of surveys conducted in prior years can also be found below.

2023 Community Survey Findings Report (PDF, 23MB)

Survey Insights Dashboard

Explore survey insights over time and understand the demographics of survey participants.

Community Survey Dashboard

Methodology

In 2023, a total of 2,095 households completed the survey; a minimum of 200 surveys completed in each of the City’s ten council districts.
Surveys are historically collected in the summer or fall. 2023 results were collected September to November 2023.
A seven-page survey was mailed to a stratified random sample of households in the city. Each survey packet contained a cover letter, a copy of the survey, and a postage-paid return envelope. Residents who received the survey packet were given the option of returning the survey by mail or completing it on-line.
A third party provider, ETC Institute, manages the survey on behalf of the City of Austin.