Translated Emergency Information
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Disaster recovery takes the entire community to come together and support each other. Please find below a list of recovery and resilience resources from city departments, partner agencies, and community organizations. This list will be updated regularly as ongoing coordination of recovery resources takes place. You can also find the latest updates through the City of Austin’s social media channels at https://twitter.com/austintexasgov and https://www.facebook.com/austintexasgov/.
Upcoming Recovery and Resource Events
Week of February 13, 2023
Increased Risk of Wildfires
Today and tomorrow the Austin area will experience increased wildfire risk due to gusty winds and elevated temperatures. It only takes one spark to cause a Wildfire. Extreme caution is encouraged when working outdoors with equipment and activities that could cause a spark.
Forecasted windy conditions may affect weakened trees
Forecasts are tracking high winds today through Thursday. Trees and branches may still be damaged from Winter Storm Mara, and these conditions could bring vegetation into contact with power lines. Austin Energy crews are ready to respond as necessary. Report any outages by clicking the “Report Outage” button on outagemap.austinenergy.com, texting OUT to 287846 or calling 512-322-9100.
Customers are encouraged to be aware of their surroundings as trees are compromised and high winds could pose new issues.
Residents are urged to:
- Be aware of their surroundings when out walking or in their yard.
- Do not leave pets or children unsupervised under trees.
- When possible, do not park vehicles under trees.
Week of February 6, 2023: Resource and Information Centers
Let us know your community needs! By filling out the survey at https://bit.ly/atxrecovery, you are helping the City and partners identify the right resources to provide at our centers.
If you plan to visit any of the centers listed below, please respect the privacy and space of others around you by not taking video or photos.
Information Centers
Information will be available at the below locations to help answer community members’ questions and to provide information on recovery resources.
CapMetro Bus Route Information: https://www.capmetro.org/plan
Dates & Times:
Tuesday, February 7, 8:00 a.m. – 8:00 p.m. (Extended hours)
All other dates, centers are open during their regular operating hours.
Locations:
- Blackland Neighborhood Center, 2005 Salina Street, Austin, TX 78722*
- East Austin Neighborhood Center, 211 Comal Street, Austin, TX 78702*
- Gus Garcia Recreation Center 1201 E. Rundberg Lane, Austin, TX 78753
- George Morales Dove Springs Recreation Center, 5801 Ainez Drive, Austin, TX 78744
- Montopolis Recreation Center, 1200 Montopolis Dr. Austin, TX 78741*
- North Austin YMCA, 1000 W Rundberg Ln, Austin, TX 78758
- Turner-Roberts Recreation Center, 7201 Colony Loop Dr., Austin, TX78724
- Travis County Community Centers
- Central Austin, 5325 Airport Boulevard, Austin, Texas 78751
- Del Valle, 3518 FM 973 S., Del Valle, Texas, 78617
- Jonestown, 18649 FM 1431, Suite 6A, Jonestown, Texas, 78645
- Manor, 600 W. Carrie Manor St., Manor, Texas, 78653
- Oak Hill, 8656 A State Highway 71 West, Suite 100, Austin, Texas, 78735
- Pflugerville, 15822 Foothill Farm Loop, Suite D, Pflugerville, Texas, 78660
* Indicates locations providing limited takeaway food boxes. Please note meals and supplies are on a first-come, first-served basis. Based on the needs of our community, we are anticipating a high number of attendees. Please expect potential traffic and delays due to parking.
Multi-Agency Resource Centers
Staff will be available to answer community members’ questions and provide a variety of complimentary resources to help the community recover from the recent winter storm, such as charging centers, debris and damage information, mental health support, hot food, laundry facilities, showers, and more.
Please note, hot meals and supplies are available on a first-come, first-served basis. Based on the needs of our community, we are anticipating a high number of attendees. Please expect potential traffic and delays due to parking.
All Austin-Travis County residents are welcome.
Date: Wednesday, February 8
Times: 3:00 pm – 8:00 pm
Location: Montopolis Rec Center: 1200 Montopolis Dr, Austin TX 78741
Date: Thursday, February 9
Times: 3:00 pm – 8:00 pm
Location: North YMCA: 1000 W Rundberg Ln, Austin, TX 78758
Dates: Friday, February 10
Times: 9:00 am – 7:00 pm
Location: Austin Convention Center, 500 E Cesar Chavez St, Austin, TX 78701
This event is hosted by the offices of the Mayor and Council Members of Districts 3, 4, 5, and 9.
Dates: Saturday, February 11
Times: 10:00 am – 4:00 pm
Location: Austin Community College, 1020 Grove Blvd, Austin, TX 78741
Power and Electricity Updates
Crews continue to work 24/7 through complicated repairs. For status updates and more information on outage restoration, please visit Austin Energy or call 512-974-9400 to learn more. Additionally, check out this step-by-step guide to help you stay safe when it comes to electrical repairs around the home.
Shower Access
The Austin Parks and Recreation Department will provide shower facilities to individuals and families who may not have access to hot water. This service is available February 8, 2023 through February 19, 2023.
Monday - Friday, 9:30 a.m. - 2:30 p.m. and 6 p.m. - 8 p.m.
Saturday, 10:30 a.m. - 1:30 p.m. and Sunday 1 p.m. – 3 p.m.
Givens Recreation Center
3811 East 12th Street
Austin, Texas 78721
512-974-2430
Turner-Roberts Recreation Center
7201 Colony Loop Drive
Austin, Texas 78724
512-978-2690
Gustavo “Gus” Garcia Recreation Center
1201 East Rundberg Lane
Austin, Texas 78753
512-978-2525
George Morales Dove Springs Recreation Center
5801 Ainez Drive
Austin, Texas 78744
512-974-3840
Montopolis Recreation Center
1200 Montopolis Drive
Austin, Texas 78741
512-978-2300
Monday - Friday 11 a.m. - 2:30 p.m. and 6 p.m. - 8 p.m.
Saturday 10 a.m. - 1:30 p.m.
Virginia L Brown Recreation Center
7500 Blessings Avenue
Austin, Texas 78752
512-974-7865
Dittmar Recreation Center
1009 West Dittmar Road
Austin, Texas 78745
512-974-6090
South Austin Recreation Center
1100 Cumberland Road
Austin, Texas 78704
512-978-2440
Brush and Spoiled Food Collection
Austin Resource Recovery (ARR) crews are working tirelessly to collect brush and storm debris from the recent cold weather event.
For additional information on storm debris, how to handle spoiled food, and curbside collection schedules, please visit Austin Resource Recovery.
Water Outages and Services
For information on water outages, tips on detecting water leaks, and information on reporting water leaks, please visit Austin Water.
Homeowner and Tenant Resources
Permitting and Assistance for Emergency Repairs
The City of Austin is committed to helping residential property owners complete repairs as quickly as possible. Some projects do not require permits. Also, work can begin right away on projects that present safety hazards in your home or business.
For more information on permits for emergency repairs, please visit emergency permits or call 512-974-1500 (Mon-Fri, 7:45 a.m. to 4:45 p.m.)
Additionally, the Austin Housing and Planning Department’s home repair program can assist eligible homeowners who need repairs following the winter storm. Call 512-974-3100 or with questions about these services.
Contractors for Emergency Repairs
In response to the recent Winter Storm, Austin Disaster Relief Network is offering Austin Area residents with physical or financial limitations the ability to request volunteer help to clean up debris caused by the winter storm. Visit ADRN’s website for more information on available assistance and how to request services. Please note the City and community partners do not endorse any specific private company. These are community-sourced resources to aid in timely emergency repairs.
For more information on how to choose a contractor and how to pay for repair work, visit the Federal Trade Commission's site on Rebuilding Your Home or Office After a Weather Emergency.
Tenant Resources
Visit Resources for Renters to see if you qualify for tenant resources, including legal consultation, residential rental assistance, utility bill assistance, and more.
Austin Code inspectors are following up to ensure landlords get their properties up to code as quickly as possible. Common weather-related violations may include no hot water, burst pipes, and cracks in the ceiling or walls. Residents experiencing a possible code violation should first notify their landlord. Visit the Austin Code page to learn how to report a possible code violation.
Weatherization Programs
Austin Energy's Weatherization Assistance program offers free home energy improvements to qualifying customers with low to moderate incomes. These improvements can help qualifying customers save money on monthly electric bills, improve indoor air quality, and make their home healthier, more comfortable, and more resilient climate hazards.
Food Distribution
If you need food and/or are unable to get food, please visit the Central Texas Food Bank and use the “Find Food Now” tool or call 2-1-1 to find a food pantry near you.
Small Business Resources
The City of Austin Small Business Division is committed to providing disaster preparedness and disaster recovery resources to the small business community. For more information on their services, visit the Small Business Division.
Ways to Help
Building community cohesion starts with working to support our neighbors. If you are interested in providing resources during City events, please fill out this form,
Other places to volunteer or donate supplies include:
- Community Resilience Trust: https://communityresiliencetrust.org/winter-response/
- Austin Mutual Aid: https://www.austinmutualaid.org/
One of the best ways to protect yourself during a major emergency is to have a safety plan, supplies, and access to critical information long before it happens. Visit ReadyCentralTexas.org to sign up for emergency alerts and learn what you can do today to help yourself survive and recover more quickly from disasters in the future.
Non-City Resources
Some local and area organizations are kindly offering resources to those in need. Please see below for links to some of these unofficial resources. Please note that these resources and events are independently run. The City does not have additional information beyond the links provided below and is not endorsing any one of these resources. Before traveling to one of these locations, please contact the organization directly to confirm they still have resources available.
- Austin Area Urban League https://aaul.org/housing-community-development/
- Magnolia Movers (a displacement and eviction mitigation program that offers no-cost residential services to housing unstable or unhoused individuals) https://toofound.org/magnolia-movers/
- Red Cross https://www.redcross.org/local/texas/central-and-south-texas/get-help.html
- TDEM https://www.tdem.texas.gov/recovery/resources-for-texas-citizens
- The Other Ones Foundation https://toofound.org/mobile-hygiene-clinic/
- Travis County Emergency Management https://2023-winter-weather-recovery-traviscountytx.hub.arcgis.com
Have questions on other City resources? Please call 3-1-1 for additional information.