Thanks from In-N-Out Burger

Nov 4, 2020 - 11:52 am

To Whom it May Concern:

I wanted to take a moment to commend Officer Douglas Ellis. Our company, In-N-Out Burger, has been having a number of problems at our location on Airport Blvd. in Austin; most of the issues are related to the residents of a nearby halfway house. Since the number of incidents has increased over the last couple of months, I reached to Austin PD and was put in contact with Officer Ellis. I could immediately sense that Officer Ellis wanted to help, as he offered some helpful hints as to how to make the situation better.  Additionally, he shared our concerns with other APD officials and with Code Compliance, and provided contact information for people outside of the department who might be able to help. However, what I have appreciated the most is how often he reaches out to me, either by phone or email, with updates. Sometimes I need to interact with various police departments regarding issues at our restaurants here in Texas; based on my experiences, Officer Ellis and APD have certainly met and exceeded my expectations, especially in these challenging times. 

We all need to focus more upon all of the positive things that are happening in our communities; please let Officer Ellis and APD know how much they are appreciated by In-N-Out Burger and the entire community! 

Sincerely, K.W.