Make a Difference

On Tuesday, July 16, 2019, I was involved in a three-car collision at a traffic light on Parmer in north Austin. Our cars were tangled and we were blocking traffic so we called 9-1-1. I just want to say how impressed I was with Officer David Montalvo. He arrived promptly and figured out how to resolve the traffic blockage. He got us all safely to a parking lot and gathered information in an efficient manner. What impressed me most was how courteous and patient he was, despite dreadful heat that afternoon.

I would like to recognize officers James Thrift #8601, Justin Berry #6134, and Randy DeLuna #6440 for finding my daughter and ultimately saving her life. This simple letter of thanks can never truly express our appreciation enough for everything you have done to help our family. Thank you so much for a job exceptionally well done. You represent a commitment that goes way beyond the routine call of duty. I would also like to thank Chief Manley for his leadership and for continuing to build a department of dedicated, loyal officers who are an amazing contribution to our community.

Hello Austin PD,

I'm reaching out because we had the pleasure of meeting two incredible officers who went above and beyond on Friday next (Feb 5th) and we'd love to thank them!

On Friday night my family and I were driving down Congress on the way to pick up ice cream when our car died at the intersection of Congress & Cesar Chavez. Yep, that's right the car died. In the middle of downtown. In Friday night traffic!

We were in the middle of devising a game plan (i.e. freaking out) when I saw an Austin PD truck pulling up behind us.

Hi there,

I just wanted to drop a quick note to say thanks to Officer Dale #6633 and Officer Franklin for their help today (1/27/2020). Someone broke into my garage, and they really turned a stressful situation around for me. They could've just taken a report and went on with their day, but they took their time assessing the situation. They showed me how to jam the garage door locked to help prevent theft, and they even made the apartment complex changed my locks before they left the scene.

I was homeless with my kids and Officer Sophia Loera drove up to us in a shopping center on north Lamar. Someone had called in a mom and 2 kids sleeping outside of a store. It was me and my 2 boys. I denied that I needed help not wanting to get in trouble but the officer asked me 2 times if I had somewhere to go. I was gonna lie to just get her off my back but something about her voice made me break down and ask for help. Then started almost a year of motel rooms ..cps cases....rehab and a torn apart family. Me and my kids are still healing.

We wanted to extend a compliment to an APD officer that stopped my husband and me yesterday as we exited the 130 toll road coming into Austin. We had exceeded the speed limit, and Officer Driskill came over smiling and friendly. He could not have been nicer or more respectful and courteous in the traffic stop. It was a federal holiday, and he probably would've preferred a day off with his family. I had a question for him about an elderly family member who continues to drive, and he took the time to explain the Texas laws on that issue and on renewing a driver's license.

I went for a ride-along in David sector on October 19, 2019, 2p-12a shift. I wanted to say a heartfelt thank you to Officer Gomez and Officer Loureiro for their hospitality. I know it must be difficult for officers when they have another person in their space, but both officers were completely professional, welcoming and friendly. I learned so much about the police department in just one short shift. Thank you to these officers and to APD for offering this program to Citizen Police Academy participants. Thank you!!!

~KS

I contacted your dispatch and requested an emergency message be delivered to a family member's address in Austin. Officer McCollum #8214 was assigned to the detail. He was unable to deliver the message but did provide me with information regarding my family member's case number. Officer McCollum was courteous, professional and very kind to me. I truly appreciated the time and courtesy Officer McCollum showed during a stressful time for our family.

Thank you,

L.D. 

Sergeant Sandra Benningfield #2453 assisted with a traffic crash while she was off duty on her way home in Round Rock, Texas. Benningfield ensured no one was injured in the crash and remained on scene for several minutes providing traffic control until a Round Rock Police officer arrived on scene. Benningfield returned to the scene after going home to provide water to the officer on scene and parties involved in the collision.

On Saturday we received a telephone call from the Austin Police Department reporting that our son had just been involved in a car accident. Officer R. Spitler #7950 was exceptionally professional, courteous, and caring as he walked us through the circumstances. He provided us reassuring information regarding any injuries and how to have our son's vehicle removed from the scene. I would like to commend Officer Spitler for his actions and his service to the citizens of Austin.    

~LP