In accordance with the ADA, the City of Austin has an established complaint process. The process is found in the Disability Ordinance in the City of Austin Code. If you have a complaint or concern pertaining to a City service, program or facility, please contact David Ondich at 512-974-3256 or send an email to the ADA Office.

You may also download and fill out a PDF version of the complaint form (174 KB). You can submit it via email to or mail it to:

City of Austin ADA Office
505 Barton Springs Road
Suite 515
Austin, TX