Website Accessibility

Understanding that government has a responsibility to provide services to all, the City of Austin will continue to apply appropriate web development standards, techniques and technologies as they become available and affordable.

For assistance finding information on this website, call the ADA Office at (512) 974-1897 or send the ADA Office an email.


The City of Austin does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the EEOC under Title I of the ADA.

Effective Communication

The City of Austin will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate in the city’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible.

Reasonable Accommodations Under the Fair Housing Act

This provision allows City staff to modify a City of Austin requirement (related to residential property) for a person with a disability and outlines a process for how to request reasonable accommodations. More information on the Reasonable Accommodations web page, here.

Modifications to Policies and Procedures

The City of Austin will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in City offices, even where pets are generally prohibited.

Anyone requiring an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity should call the ADA Office at (512) 974-1897 or send the ADA Office an email no later than 48 hours before the scheduled event.

The ADA does not require the City of Austin to fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City of Austin is not accessible to persons with disabilities should be directed to the city’s ADA Program Office at (512) 974-1897 or email form .

The City of Austin will not place a surcharge on an individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services.