Report a Concern

The City of Austin’s 3-1-1 system is a quick and easy way to find answers to many of your questions and concerns.

Our friendly and knowledgeable 3-1-1 Ambassadors can answer questions and assist with issues you have regarding a City of Austin department or service. Ambassadors are available 365 days a year; 24 hours a day; seven days a week.

There are many easy ways to get in touch with a 3-1-1 Ambassador. Choose an option that’s convenient for you.

• Dial 3-1-1 or 512-974-2000.
• Complete a service request online
• Send 3-1-1 an email.
• Download the 3-1-1 mobile app

Some examples of inquiries that our ambassadors can assist with:

Need Assistance Beyond 3-1-1?

Try calling 2-1-1, a nonprofit calling service run by United Way. According to the 2-1-1 website, "the service provides simple, one-call access to our call specialists, who can connect you to more than 30,000 nonprofit and government resources in the 10 counties we serve."

The service provides simple, one-call access to our call specialists, who can connect you to more than 30,000 nonprofit and government resources in the 10 counties we serve. - See more at: http://www.unitedwayaustin.org/get-help/navigation-center/#sthash.VKWCfg3i.dpufThe service provides simple, one-call access to our call specialists, who can connect you to more than 30,000 nonprofit and government resources in the 10 counties we serve. - See more at: http://www.unitedwayaustin.org/get-help/navigation-center/#sthash.VKWCfg3i.dpufThe service provides simple, one-call access to our call specialists, who can connect you to more than 30,000 nonprofit and government resources in the 10 counties we serve. - See more at: http://www.unitedwayaustin.org/get-help/navigation-center/#sthash.VKWCfg3i.dpuf

If you haven’t been successful with your 3-1-1 or 2-1-1 request, feel free to use the contact information to the right to get in touch with Council Member Tovo.