The Records Division maintains current and former employees' Service Records files.

Employment Verifications

Email with a written request for Verification of Employment (VOE) or Verification of Income (VOI). To fax a VOE request the Records Fax Number is 512-974-3214. Or call 512-974-3417 to verbally verify employment of current and previous City employees. For more information, please see our contact information.

Name and Address Changes

Log into the HR Portal to make address changes or certain personal information.  For assistance with name changes contact your Department HR liaison. 

Viewing Your Service Record File

To view the information in your Service Record file, call the Records Division to make an appointment. To verify your identify please bring a copy of your City of Austin ID badge or driver's license to your appointment.