SERVICES
Disability awareness training called ADAtude is provided in regular orientations for employees and other classes; i.e. employment, evacuation, and effective communication as requested.
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Email COAVOE@austintexas.gov with a written request for Verification of Employment (VOE) or Verification of Income (VOI). To fax a VOE request the Records Fax Number is 512-974-3214. Or call 512-974-3417 to verbally verify employment of current and previous City employees. For more information, see our contact information on the Human Resources Records Division page.
The office dispenses information and referral services to the general public, businesses, and organizations. See the Americans with Disabilities Enforcement Program.
Citizens can register a complaint or concern pertaining to a City service, program or facility by calling 512-974-3256 or emailing David Ondich.
The coordinator conducts annual ADA onsite visits with City departments to review accessibility issues, training needs and initiatives.
The ADA Coordinator assists in determining eligibility and appropriate accommodations for employees. She also direct citizens in proper procedures for obtaining needed information for accommodating clients and employees.
Human Resources provides a standardized method by which veterans who do not currently work for the City of Austin may receive special consideration in the interview process. See the Veterans Service Office webpage for more information.