Reports including Customer Satisfaction Poll Results, Demolition Report, Success Metrics, and Blueprint of Change.
- DSD Annual Reports
- DSD Code Compliance Annual Reports
- Community Tree Reports
- Customer Satisfaction Poll Results
-
DSD is committed to conducting annual customer satisfaction polls to gather input on how the department can improve the service level provided to its customers. The polls are administered by ETC Institute.
- 2016 - 2020 Year-over-Year Summary (PDF) (3 MB)
- 2020 Poll (PDF) (2.7 MB)
- 2018 Poll (PDF) (10.61 MB)
- 2017 Poll (PDF) (14.2 MB)
- 2016 Poll (PDF) (2.1 MB)
- Demolition Report
-
In August 2017, the Office of the City Auditor released a report (PDF) on the demolition permitting process that highlighted areas of concern. The City Council followed up in December 2017 with a resolution requesting the Development Services Department develop recommendations to redesign the demolition permitting process to achieve the goals from the City Auditor's report.
The report contains recommendations that accomplish the goals from the City Auditor's report and includes feedback obtained from stakeholder meetings.
Demolition Permit Process Report (PDF) (134 pp, 2.6 MB)
- Success Metrics
-
Success Metrics are now available here.
Monthly Development Process Tracking Report
(Archive of reports that preceded Success Metrics)These reports track development activity and review times for Fiscal Year 2013 thru August 2016.
Note: Development Process Tracking Summaries from October 2014 through April 2015 previously included an overstated amount in the “Valuation for Multi-Family” for FY15 permits. This error has been corrected and revised summaries are now posted. We apologize for the incorrect information.
FY16
- October 2015
- November 2015 (PDF)
- December 2015 (PDF)
- January 2016 (PDF)
- February 2016 (PDF)
- March 2016
- April 2016 (PDF)
- May 2016 (PDF)
- June 2016 (PDF)
- July 2016 (PDF)
- August 2016 (PDF)
FY15
- September 2015 (PDF)
- August 2015 (PDF)
- July 2015 (PDF)
- June 2015 (PDF)
- May 2015 (PDF)
- April 2015 (PDF)
- March 2015 (PDF)
- February 2015 (PDF)
- January 2015 (PDF)
- December 2014 (PDF)
- November 2014 (PDF)
- October 2014 (PDF)
FY14
- September 2014 (PDF)
- August 2014 (PDF)
- July 2014 (PDF)
- June 2014 (PDF)
- May 2014 (PDF)
- April 2014 (PDF)
- March 2014 (PDF)
- February 2014 (PDF)
- January 2014 (PDF)
- December 2013 (PDF)
- November 2013 (PDF)
- October 2013 (PDF)
FY13
- September 2013 (PDF)
- August 2013 (PDF)
- July 2013 (PDF)
- June 2013 (PDF)
- May 2013 (PDF)
- April 2013 (PDF)
- March 2013 (PDF)
- February 2013 (PDF)
- January 2013 (PDF)
- December 2012 (PDF)
- November 2012 (PDF)
- October 2012 (PDF)
- Blueprint of Change
-
Blueprint of Change (PDF) showcases the journey of DSD from its inception to the completion of its ambitious two-year Action Plan.