How long will the Emergency Broadband Benefit program last?
The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.
How will I know the Emergency Broadband Benefit program is ending?
Your participating provider must give you notice about the last date or billing cycle that the full benefit will apply to your bill and the date or billing cycle that a partial benefit will apply to your bill, in addition to information about the cost of your broadband service after the program ends.
What if the program funding runs out during my monthly billing cycle?
The end of the program may not be timed to your billing cycle for service. This may result in you receiving less than the full monthly service discount in the final month of the program. In the event that you might receive a partial benefit in the last month of the program, your participating provider must receive your permission before they can charge you an amount higher than what you would pay if the full Emergency Broadband Benefit is applied to your broadband bill. In other words, if you were receiving a $50 discount off of your broadband bill, but based on the available funds in the program, there is only enough to provide you with a $40 discount, your provider must have your permission to charge you the additional $10.
Can I continue to receive broadband service when the Emergency Broadband Benefit program ends?
Households will need to opt-in or request to continue broadband services with their provider. If you don’t opt-in or select a new service plan with your provider, your broadband service will end once the program ends.
Can I continue to receive broadband service when the Emergency Broadband Benefit program ends?
Yes, if you agree to continue receiving service from your provider.