Help Address Homelessness in Austin

As part of the homelessness response, the City of Austin collaborates with agencies, community organizations, and individuals working to make homelessness rare, brief, and nonrecurring. If you’re here to learn more about what’s happening, you can: 

  • Help an individual experiencing homelessness you can call 3-1-1 to connect them to support; if you encounter a person experiencing a mental health crisis, 9-1-1 now has a mental health option you can use to request emergency help.
  • Access information about the City policies, strategies and programs that prioritize ending homelessness.
  • Learn about the many organizations at work and track progress through the Austin Homelessness Dashboard.
  • Join the effort by getting involved with the programs and community organizations making a difference in our community.

Together we can realize the promise of a compassionate and thriving Austin for everyone.

Learn more about homelessness in Austin.

Read news about the City's homelessness response efforts.

How Parks and Recreation Dept. Responds to Reports of Camping on Parkland

Since camping on parkland is against the law, Austin Parks and Recreation (PARD) has a system for responding to 311 calls about encampments in City parks. Each request is logged and then staff are dispatched to verify, visit the site, speak with individuals, connect them to services as available, share that camping on parkland is illegal, and assign a response level. Each site might have multiple tents. Since the system starts with 311 calls, it is not inclusive of all sites on parkland. PARD works with fellow City departments to address encampments using a prioritization system for removal. More details about the prioritization levels are available here. Any encampment that is to be cleared, will have multiple visits to provide notice to the individuals that cleaning will occur, and that they need to move. Notification signage is also posted seven days in advance.

Proposition B

Austin residents voted in favor of Proposition B which reinstates three local ordinances regarding (1) sitting or lying down on a public sidewalk; (2) aggressive solicitation; and (3) camping in any public area not designated by the City for camping.

Frequently Asked Questions on Proposition B.

Forging a Path to End Homelessness in Austin

We seek Austinites' feedback and constructive insight on how the City of Austin will invest $106.7 million in American Rescue Plan Act funds as part of a community-wide effort to dramatically expand the homelessness response system. 

Take the survey to share your thoughts about proposed investments in ARPA funds before Oct. 26.  View Homeless Strategy Officer Dianna Grey's presentation from two virtual community meetings held Oct. 14 and 18.

Your feedback will help to inform spending priorities and strengthen the City of Austin’s work with government and community partners to make homelessness rare, brief, and non-recurring across our community.

Take Care During Covid-19

If you are experiencing homelessness, or are at risk of becoming homeless, the City is here to help you during this public health crisis.

  • If you are experiencing symptoms of COVID-19 (cough, fever, and shortness of breath) or have been exposed to the virus call the CommUnity Care COVID Hotline at 512-978-8775 to learn about helpful City resources.
  • Get advice and testing information from a nurse at 512-972-5560.
  • Get the latest information about case management and ongoing healthcare during COVID-19.
  • Access Safety Net resources that can help you stay in your current housing.

More information about COVID-19 in the City of Austin at