You may submit a request to: City's ADA Coordinator David Ondich to david.ondich@austintexas.gov or 512-974-3256
You may make a request for an accommodation verbally; however, City staff is required to put your request to writing.
If you are unable to identify the City requirement that relates to your request for an accommodation, City staff can assist. You can also provide a letter or notification from a City department that describes the City requirement.
City staff has 30 days to make a determination on your request. If you need an accelerated review for your request, you need to notify City staff.
If City staff requests additional information or documentation, the 30 day determination period is paused until you or your representative provides the additional information or documentation.
The decision on your request will be sent by certified mail, regular mail, and, if you request, by email.
