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File a complaint about the Austin Police Department online, over the phone, in person, or by mail. You do not have to provide your contact information. 


1. Select an option for filing a complaint.

Online

Required information

  • What happened
  • Date and time
  • Location

Optional information

  • Officer(s) involved
  • Witness(es)
  • Your contact information for us to follow up with you (interpreters available)

Start

Over the phone

Call the Office of Police Oversight at (512) 972-2676. We'd be happy to speak with you. 

If you need an interpreter, you can call with a friend to interpret for you or ask for an interpreter. Just tell us the language you prefer. 

Office hours are Monday through Friday, 8 a.m. to 5 p.m.

In person

You can complete the form in person at the Office of Police Oversight at 1520 Rutherford Lane, Austin TX 78754. We are in Building 1, on the 2nd floor, Suite 211. Visitor parking is in front of the main entrance. 

If you need an interpreter, you can come with a friend to interpret for you or ask an interpreter. Just tell us the language you prefer. 

Office hours are Monday through Friday, 8 a.m. to 5 p.m.

By mail

Download and the complaint form (PDF, 182 KB). Print and fill out the form, then mail it to:

Office of Police Oversight

P.O. Box 1088

Austin, TX 78767


2. Learn about the complaint investigation process. 


About This Service

This service is for anyone who has had or witnessed an interaction with the Austin Police Department (APD) and wants to provide feedback. It is administered by the Office of Police Oversight (OPO), which is impartial and separate from the APD.

Remain Anonymous or Ask Us To Follow Up

You can file a complaint anonymously or give us your contact information. OPO reviews all complaints.

Be aware:

  • If you choose to remain anonymous, we will not be able to contact you with any potential follow-up questions or give you any information about the case.
  • If you want our office to follow up with you, we will need your first and last name and your phone number. You can also provide your email address if you want a copy of your complaint, but this is optional.

By telling us about your experience, you help OPO better serve you and your community. Thank you.