Emergency Rental Assistance

For Renters:  If an application is selected, the applicant will receive an encrypted email with next steps and instructions to set up access to their Client Profile in the I Belong in Austin (IBIA) Client Portal. 

Note:  This is not required, but this tool will be available for all selected applicants.  

El Buen Samaritano will assist clients who do not have the necessary technology to submit the required documentation. Clients who do not speak English or Spanish can call El Buen Samaritano at 737-214-7406 for assistance with submitting documents. 

Using the IBIA Client Portal, clients will be able to:

• View their profile
• Check their application status
• Review instructions for next steps
• Upload necessary documentation

For Landlords/Vendors: If a renter’s application is selected, and after the client signs the consent form, an IBIA Program representative from El Buen Samaritano will contact the Landlord/Vendor to confirm participation and request the required Landlord/Vendor documents (see step 3). 

Renter Required Documentation:

• Proof of identification (any form of ID with photo and name, any government-issued ID or passport, school ID, organization ID, or public assistance card *may link to library card*)
• Income eligibility determination/documentation (Ex: paystub, employer letter, tax documentation, proof of SNAP or Medica benefits)
• Documentation to display eviction risk (Ex: notice from landlord or any intent to vacate notice from landlord, referral from legal entity assigned to client assistance case, or ledger that has an outstanding balance)

Landlord/Vendor Required Documentation:

• W9 Form Request for payment
• Acknowledgement of Payment
• Rent/lease documentation

If moving and storage services are needed:

Clients are responsible for the Vendor selection and booking of approved services. Vendor documents must be secured within 5 business days of contacting the vendor. If vendors have questions or concerns about the program or documentation process, El Buen staff will be available to speak with vendors at 737-214-7406.