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About 3-1-1

In 2001 the City of Austin began using 3•1•1 for Police non-emergency calls. This helped to reduce the number of calls to 9•1•1 so they could concentrate on those calls where either life and /or property were in danger.

In 2003, the idea of expanding 3•1•1 to include additional city services came to reality and 3•1•1 became known as the Citywide Information Center, joining the Austin Energy customer care family.

Then in 2007, the service officially adopted the name Austin 3•1•1.

Today, Austin 3•1•1 provides the citizens of Austin with a simple single point of contact for every City department. Austin 3•1•1 receives over 1 million calls a year producing over 200,000 service request for departments within the City of Austin.

What started as Police non-emergency line for the City of Austin has become a robust Citywide Information Center where ambassadors are available to answer residents’ concerns 24 hours a day, 7 days a week, and 365 days a year.

With a mission to provide uncomplicated access to City services and information Austin 3•1•1 is aligned with the City of Austin’s goal to become the best managed City in the country.