About

About 3-1-1

In 2001 the City of Austin began using 3-1-1 for Police non-emergency calls. This helped to reduce the number of calls to 9-1-1 so they could concentrate on those calls where either life and /or property were in danger.

In 2003, the idea of expanding 3-1-1 to include additional city services came to reality and 3-1-1 became known as the Citywide Information Center, joining the Austin Energy customer care family.

Then in 2007, the service officially adopted the name Austin 3-1-1.

Today, Austin 3-1-1 provides the citizens of Austin with a simple single point of contact for every City department. Austin 3-1-1 receives over 1 million calls a year producing over 200,000 service request for departments within the City of Austin.

What started as Police non-emergency line for the City of Austin has become a robust Citywide Information Center where ambassadors are available to answer residents’ concerns 24 hours a day, 7 days a week, and 365 days a year.

With a mission to provide uncomplicated access to City services and information Austin 3-1-1 is aligned with the City of Austin’s goal to become the best managed City in the country.