
About 3-1-1
In 2001 the City of Austin began using 3-1-1 for Police non-emergency calls. This helped to reduce the number of calls to 9-1-1 so they could concentrate on those calls where either life and /or property were in danger.
In 2003, the idea of expanding 3-1-1 to include additional city services came to reality and 3-1-1 became known as the Citywide Information Center, joining the Austin Energy customer care family.
Then in 2007, the service officially adopted the name Austin 3-1-1.