Outside of City Hall

SERVICES

You can submit or track a service request by calling 3-1-1, visiting 311's website, or through a smartphone using the Austin 3-1-1 mobile app. 3-1-1 can be contacted for most City of Austin service requests, and can answer any question or assist with any issue you may have regarding City of Austin departments or services. 

Online version of the City of Austin's organizational chart (PDF), with departmental reporting structure.

The Texas Public Information Act (Texas Government Code, Chapter 552), gives you the right to access government records. Request City records here.

Labor Agreement Compliance Assistance

The Labor Relations Office interprets components of the agreements to initiate new procedures or policies, audits compliance with the agreements and alerts management of any critical issues. SeePublic Safety Labor Agreement Compliance for additional information.

Personnel Grievances

The ombudsperson serves as a neutral third-party to provide assistance to resolve non-civil service employee personnel action grievances, workplace environment issues and other human resources-related matters. See Ombudsman Process for additional information.

Public Safety Labor Agreement Training

The Labor Relations Office trains city staff and management on the proper interpretation of the components of labor agreements to ensure compliance and on grievance procedures.

Representing the City in Labor Negotiations

The Labor Relations Office represents the City in negotiations related to wages, hours and terms of employment with public safety employees' associations.

The Austin City Council adopted a strategic direction on March 8, 2018, guiding the City of Austin for the next three to five years. The Austin Strategic Direction 2023 outlines a shared vision and six priority Strategic Outcomes.