Announcements, Fee Schedule, My Health Department

Announcements

Notice of Half-Day Office Closure

The Environmental Health Services Division will be closed the morning of Wednesday, November 12, 2025, from 7:45 a.m. to 12:00 p.m. to allow all staff to attend our quarterly division meeting.

Regular office hours will resume after 12:00 p.m.

We appreciate your understanding.

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Environmental Health Services Retail Program Changes

We want to inform you of the upcoming changes to food permit fees with Austin Public Health (APH), Environmental Health Services (EHS). On August 14, 2025, Austin City Council approved new fees for mobile vending, temporary food permits, *retail food permits, and mobile fire fees.

Please review the updated list of fees here: Environmental Health Services Retail Program Changes | AustinTexas.gov

All new fees will take effect on October 1, 2025. 

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Update - Mobile Vending Onsite Permitting Inspection Pilot Program

We’d like to share an important update regarding the Mobile Vending Onsite Permitting Inspection Pilot Program. City Council has recently approved the fees for onsite permitting inspections as part of the pilot. Our team is currently developing the process to review and schedule appointments for interested vendors. We anticipate the pilot will begin in late summer 2025.

While we move forward with the planning phase, we are also closely monitoring House Bill 2844, which may impact our local program. If enacted, this bill would transfer oversight of mobile vending from the local level to the State, potentially requiring us to discontinue the pilot. 

We will continue to keep you informed as we learn more. In the meantime, we appreciate your patience and interest in participating. If you have any questions, feel free to contact us at 512-978-0300 Option #5 (press twice).

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*New Applications Submitted Through My Health Department

Attention: All new applications must be submitted through our new My Health Department Customer Portal. If you are unable to comply with the electronic submission requirements, please print and complete the application, then bring it into our office and our staff will help to submit the application.

If you require further assistance or additional information regarding your application, please contact our main line at (512) 978-0300 and select option 5. 

Submissions Still Accepted via Email (ehsd.service@austintexas.gov):

• Renewals for Food and Pool Permits
• Complaints
• General Questions
• Refund Request
• Re-inspections

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New Software for APH Environmental Health Services Division Clients!

APH Environmental Health Services Division clients are now able to create an account through My Health Department (MyHD) Portal. Submit applications, make payments, view records, and communicate with staff online all through your MyHD account.

Visit the My Health Department Portal: https://myhealthdepartment.com/APH/login

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TRAVIS COUNTY INVOICES CAN NOT BE PAID ONLINE

All questions and concerns can be submitted via email to EHSD.Service@austintexas.gov or by contacting 512-978-0300.

In addition to our in-person services, you may submit your applications and requests for processing by:

• Mail: Austin Public Health, PO BOX 142529, Austin, TX 78714; along with payment by check or money order, or
• Email: EHSD.Service@austintexas.gov; and you will receive payment instructions to make payment.

Permit Fee Schedule

View the fee schedule for Austin and Travis County effective October 1, 2025, for all permits and services.

My Health Department Customer Portal

APH Environmental Health Services Division clients are able to create an account through My Health Department Customer Portal. Submit applications, make payments, view records, and communicate with staff online all through your My Health Department account.

• Customer Portal: https://myhealthdepartment.com/APH/login.
• User Guide: English Version | Spanish Version

 

Services Provided by Environmental Health Services Division

Food Safety Programs

The division ensures food safety for all food establishments. Click the links below for more information:

• Fixed Food Establishments
  • Restaurants, school cafeterias, grocery stories, food warehouses, and convenience stores
• Mobile Food Vendors
  • Food trucks and trailers, pushcarts, and kiosks
• Charitable Feeding Organizations
  • Not for profit charitable feeding organizations
• Farmers Markets
  • All food booths participating in farmers markets
• Temporary Food Events
  • Booths that serve food or beverages at events
• Vending Machines
  • Permits are required for any vending machines that distribute potentially hazardous (TCS) foods
  • Get a vending machine application here

Submit an application through our new online platform, My Health Department Client Portal: https://myhealthdepartment.com/APH/login.

Pool, Spas, Interactive Water Features & Fountains

The division ensures the health and safety of all public and semi-public aquatic facilities to reduce the incidence of waterborne diseases and accidental drownings and injuries. Click the link below to learn more:

• Pools, Spas, Interactive Water Features and Fountains

Custodial Care Facilities: Childcare, Foster Care, and Adoption Housing

The division performs state-mandated inspections required for custodial care facilities, such as childcare, foster care and adoption housing. Visit My Health Department to Submit an application, download a printable application, and view fee waiver information by clicking the links below:

• Submit an application through the My Health Department Customer Portal: https://myhealthdepartment.com/APH/login
• Download a printable Request for Custodial Care Inspection Application
• Fee Waivers for High-Quality Child-Care providers in Austin information

If you require further assistance or additional information regarding your application, please contact our main line at (512) 978-0300 and select option 5. If you are unable to comply with the electronic submission requirements, please print and complete the application found at the link below. If you experience technical difficulties, contact us for assistance.

Complaints and Public Health Nuisances

City of Austin
The following types of nuisances are investigated in the city limits: Animal Enclosures/Setback Limits, Smoking in Public Places, Minors' Access to Tobacco, food handling, and reports of foodborne illness (food poisoning).

• To report nuisances, contact Austin 3-1-1
• To report a smoking violation in the City of Austin, contact 3-1-1 or fill out a smoking violation form

Travis County
Outside the city limits, the following types of nuisances are investigated: trash, rubbish, debris, junked vehicles, tall weeds/grass, mosquito harbors, unmaintained pools, and substandard structures.

• To report nuisances, contact Austin 3-1-1

Mosquito and Rodent Control (Rodent and Vector)

The division provides on-site assessments and responds to complaints about rodents, mosquitoes, and stinging insects. The program also performs mosquito surveillance (trapping) to identify the source of mosquito borne diseases and applies limited control measures. Learn more here.

Additional Resources and Information

Food Handler and Food Manager Requirements

• Food Handler/Food Manager Requirements
• All employees handling food must be trained in a state-certified training program to ensure knowledge of food safety practices.
• All food establishments must have a state Certified Food Protection Manager Certificate.

Food Safety Resources

• Centers for Disease Control and Prevention -- Foodborne Outbreaks
• FDA and USDA Food Safety Information and Recalls
• Conditional Employee and Food Employee Interview (FDA Form 1-A)
• Conditional Employee or Food Employee Reporting Agreement (FDA Form 1-B)
• Conditional Employee or Food Employee Medical Referral (FDA Form 1-C)

Have Feedback?

Full List of Services

The Environmental Health Services Division (EHSD) promotes public health and safety to ensure compliance with state and local health codes. View a complete list of services.

Have Feedback?

Help us better serve our customers by providing feedback through our online survey.

To address a concern or request a second opinion regarding an inspection result or complaint, contact us at 512-978-0300 between 7:45 am to 4:45 pm Monday - Friday.