Essential IT Capabilities
The following capabilities support business results for City departments and enterprises so they can best serve the residents and businesses of Austin and the Central Texas Region.
| Essential IT Capability | Definition |
|---|---|
| Asset Management | Tracking, maintaining and managing City assets to support their efficient and effective use. |
| Business Intelligence Management | Identifying, analyzing, transforming and presenting information using business intelligence tools and techniques to support decision making. |
| Case Management | Managing and coordinating information flow and provide development, public health, medical and legal case records to address customers’ issues. |
| Citizen Engagement | Engaging and conducting political, social and financial business using websites, social networks and online payment systems to provide access, information and commerce to employees, residents and stakeholders. |
| Communications Management | Providing radio, telephones, video conferencing and wireless technologies to deliver voice, video and data information to staff and residents. |
| Geospatial Information Management | Managing, analyzing and reporting location data for use by staff and residents. |
| Human Capital Management | Supporting the ability to attract, select, train, assess and reward employees, while ensuring compliance with employment and labor laws. |
| Information Management | Collecting and managing information from many sources and to distribute that information to audiences. |
| IT Infrastructure Management | Establishing, operating and maintaining IT hardware, software, networks, service desks and security systems to provide data and information to staff and residents. |
| Mobile Operations Management | Managing and performing information technology functions using mobile devices. |
| Public Safety Management | Delivering business and technology management services to support code compliance, court, emergency medical services, fire, homeland security, emergency management and police services to Austin and regional business partners. |