Communications & Technology Management
From managing day-to-day technology needs, to operating network infrastructure, CTM delivers the technology that makes the City of Austin work.
The Communications & Technology Management Department (CTM) is the City of Austin’s principal information technology department and focuses on the delivery and operations of vital IT infrastructure network and telecommunications services, continuous service improvement, and solutions to enable customer success. CTM also teams up with regional partners to improve public safety communication throughout Central Texas.
CTM is comprised of three primary divisions, each with a unique focus:
- Enterprise Infrastructure & Operations: Provides enterprise infrastructure, WIFI, security, and hardware to support City-wide services and technology.
- Enterprise Applications & Project Support: Provides digital services, enterprise application support, and project management services across the City.
- Public Safety Technology: Provides infrastructure, communication and technology solutions, hardware, security, project management services, and applications for public safety agencies within the City and throughout the region.
From managing day-to-day technology needs, to operating network infrastructure, CTM delivers technology solutions that make the City work.
We encourage you to visit our website often for the latest news and updates regarding the City's technology and open government initiatives.
About Us:
Our Mission: To deliver technology solutions that make the City work.
The following capabilities support business results for City departments and enterprises so they can best serve the residents and businesses of Austin and the Central Texas Region.
| Essential IT Capability | Definition |
|---|---|
| Asset Management | Tracking, maintaining and managing City assets to support their efficient and effective use. |
| Business Intelligence Management | Identifying, analyzing, transforming and presenting information using business intelligence tools and techniques to support decision making. |
| Case Management | Managing and coordinating information flow and provide development, public health, medical and legal case records to address customers’ issues. |
| Citizen Engagement | Engaging and conducting political, social and financial business using websites, social networks and online payment systems to provide access, information and commerce to employees, residents and stakeholders. |
| Communications Management | Providing radio, telephones, video conferencing and wireless technologies to deliver voice, video and data information to staff and residents. |
| Geospatial Information Management | Managing, analyzing and reporting location data for use by staff and residents. |
| Human Capital Management | Supporting the ability to attract, select, train, assess and reward employees, while ensuring compliance with employment and labor laws. |
| Information Management | Collecting and managing information from many sources and to distribute that information to audiences. |
| IT Infrastructure Management | Establishing, operating and maintaining IT hardware, software, networks, service desks and security systems to provide data and information to staff and residents. |
| Mobile Operations Management | Managing and performing information technology functions using mobile devices. |
| Public Safety Management | Delivering business and technology management services to support code compliance, court, emergency medical services, fire, homeland security, emergency management and police services to Austin and regional business partners. |