Service Request Instructions

stop sign
  1. Choose a form below.
  2. Submit only one request per form.
  3. Be ready to provide:
    1. Situs/location info or nearest address to property.
    2. Property ID: TCAD, WCAD, HCAD, or BCAD.
  4. Allow pop-ups from this page.

 

Services

request a new address Request an Address, Building, or Unit
Request an address assignment for a new property, or for a building/unit at an existing property.
request address change review Request Address Change Review
All changes must meet the 911 Addressing Standards and receive approval from Address Management Services. 
request address verification Request an Address Verification Letter
For existing addresses, delivered via email.
reserve street name Reserve a Street Name
Review the process for reserving a street name.
request addressing Request Addressing for a Non-City of Austin Subdivision
Initiate addressing for a recorded plat outside the City of Austin review area.

Do you have a request that is not listed above? Send your inquiry to us.

Response times may be longer than usual.  Current response times are approximately between 10 - 15 business days.  

Resources

FAQs

How do I update my TCAD address?

You will need to contact the Address Management Services office to first verify your correct address. Once verified, the Address Management Services team will notify the Travis Central Appraisal District (TCAD) of the correct Situs Address. Although TCAD might update their internal records upon notification, their website might not reflect this change for several months.

Also, while we send a courtesy notification to TCAD, this does not ensure that your records have been updated in their system. If you need verification that their records have been updated, you will need to contact TCAD directly.

Please also note the Situs Address is not the same as your Mailing Address. To update your TCAD Mailing Address, you will need to contact TCAD directly to request this. The Address Management Services office can only verify and notify TCAD of the Situs Address.

 

How do I find out my ZIP Code and Mail To city?

The City of Austin's Address Management Services office does not maintain ZIP Codes. Only the US Postal Service can accurately verify your ZIP Code and Mail To city. You can use the ZIP Code lookup tool on the US Postal Service website, or contact them directly at 800-275-8777.

 

I need to find out what city my property is located in. How do I do this?

You can verify your property’s jurisdiction by visiting the City of Austin’s Development Web Map and following the steps below:

To find an address:

  1. Make sure the Search Type dropdown states “Address”. The button is located at the top next to the City of Austin seal.
  2. Enter the address in the text box next to the “Address” button and click GO
  3. It will show you a list of address matches. It looks for a match to an address point first, and then on a street range if a point doesn’t exist. We recommend picking the Address whenever possible. Simply select the one you want in the list. It will take you to that location.

To verify the jurisdiction of the address:

  1. Choose Identify under the Map Tools dropdown.
  2. Click on the address in the map.
  3. A pop-up box with the Identify Results will show up. If necessary, click the Features dropdown arrow within the Identify Results box and choose (Jurisdiction).

 

You may also contact the Address Management Services team with questions concerning jurisdiction verification. While we can determine the city and county your address is located in, we are unable to provide City/County permitting information. 

 

When an address is changed, who does the Address Management Services office notify and who is the property owner responsible for notifying?

Address changes are published on the Address Management Services website. Agencies that reference the address change database to update their records include:

  • Emergency service providers (Police, Fire, EMS)
  • United States Postal Service (1-800-275-8777)
  • Travis Central Appraisal District (512-834-9317)
  • Williamson County Appraisal District (512-930-3787)
  • Travis County Voter Registration (512-854-4454)
  • Williamson County Voter Registration (512-943-1629)
  • Time Warner Cable (512-485-5555)
  • AT&T (1-800-464-7928)
  • Texas Gas Service (1-800-700-2443)
  • Austin Energy (512-494-9400)

 

The Post Office will continue to deliver mail sent to your former address for at least one year. This period is normally sufficient to change printed matter, notify correspondents and correct telephone listings. The Post Office requests you not fill out a Change of Address form from the Post Office. The Post Office requests you update the address numbers on your mailbox to your assigned 9-1-1 address by the effective date provided on your address change notification.

The property owner will need to contact the entities directly to update their billing/mailing address. Although the above entities have access to the address change database, this does not ensure that your records have been updated in their system. If you need verification that their records have been updated, you will need to contact them directly.

Are there recommendations for posting my address?

Yes. Please clearly post addresses so they are visible from the street. Consider that emergency responders may be searching for an address at night, or in smoke, fog or heavy rain. Darkness and bad weather greatly reduce the visibility of addresses. Any addressing conflicts that may be obvious in daylight can be confusing in the dark or in bad weather. Your address is assigned to make it possible for the emergency service providers to locate your address as quickly as possible.  You can help them by posting your assigned address using reflective numbers.

How do I stop Avast Antivirus from blocking your website and/or webforms?

If Avast blocks any website, you can add an exception from the Avast blacklist to access the blocked website.

Avast provides a whitelist, a list of entities considered trustworthy. You can add file paths, URLs, and specific applications to this list, and use Avast to exclude them from being scanned. To except URLs from Avast protection, follow these steps.

Step 1: Open Avast on your computer and go to the Avast dashboard.

Step 2: Click Menu, and click the Settings tab. Click the Exceptions tab under the General tab

Step 3: Under this tab, click ADD EXCEPTION and a new window will appear. Type the URL that you want to add to your whitelist.

Step 4: Click ADD EXCEPTION to save the URL.

The website and/or web form you want to access should now be available.

Addressing Standards

The 911 Addressing Standards are the guidelines for assigning and maintaining addresses within the City of Austin and Travis County. Review these guidelines to learn how and why we process your requests.

The Street Name Standards are the guidelines for naming streets within the City of Austin and Travis County. Review this document to prepare for the street name reservation process.

References

Lookup Address and Jurisdiction Information
This interactive Jurisdiction Map allows you to view verified addressing and street information for an individual property. To use this map, you will need the address of the property you want to view.

Travis County and City of Austin Street Names
The Street Name List allows you to view City of Austin and Travis County streets that are in use or reserved for use. Use this database to search your chosen street name during the reservation process.

All Address Changes
The Address Change List allows you to view all address changes made by property owners and Address Management Services. View this list to see processed changes.

All Annexed Address Ranges
The Annexed Address Ranges List shares information on annexations within Travis County. View this page to find information on an annexation area’s street, ordinance, and emergency service response area.

Guides and Instructions

Residential One Sheet
Residential Plan Reviews are processed within the City of Austin's Development Services Department, but you need a 911 Address first.  Use this guide to determine if you have a valid address or if you need to speak with an Addressing representative before beginning your review process.

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