FAQ

These requests are handled within the Austin Transportation Department. Please call 3-1-1 or visit the Local Area Traffic Management (LATM) webpage for more information.

These requests are handled within the Austin Transportation Department. Please call 3-1-1 or visit the Local Area Traffic Management (LATM) webpage for more information.

The City of Austin uses a Pavement Management Information System (PMIS) to track pavement inventory and performance to coordinate, plan, and forecast pavement needs. The PMIS ensures that the sealcoat method is the most cost effective program for long-term pavement maintenance. The decision to maintain a specific street is primarily based on its age and condition.

Read more about street preventative maintenance and the sealcoat process.
 

• Minor concrete repair and construction
• Street preventative maintenance
• Right-of-way maintenance (Trees + Vegetation)
• Bridge maintenance
• Street repairs
• Tree pruning and trimming
• Sidewalk Services

View our Protected Streets List (pdf).

Updated April 2022. 

Access the interactive 2022 Service Plan Map to see if your street is scheduled for preventative maintenance. To use, simply enter your address into the search field in the upper left of the map. You can zoom in and out and move the map around to see what maintenance is happening near you and all around Austin. Please call 3-1-1 to find out when a particular street is due for preventative maintenance. To hear which streets are scheduled for the following day, please call the Street Resurfacing Hotline at 512-974-9788.

Just call 3-1-1 (512-974-2000 outside of Austin) or visit 311's customer service page to make your request. You can also report issues through the 311 app available on Google Play Store or iTunes Store. Users with Blackberry, Palm, Nokia and Windows Mobile devices can access it at 311.austintexas.gov.

Residential customers may be eligible for an exemption if the person who is responsible for paying the utility bill meets one of the following criteria:

• Age 65 or older; or
• Does not own or regularly use a private motor vehicle
• Property is vacant (determined automatically each month based on electric and water usage)

If you believe you are eligible for this exemption, click here to fill out the form online or download and complete the forms below and then email the form to TUFexemptions@austintexas.gov.

Click here to download the fee exemption application.

Commercial customers may be eligible for an exemption while the property is vacant. Commercial properties must notify the City when the property is no longer vacant, or evey 6 months, whichever occurs first. The Transportation User Fee will begin billing the commercial property after 6 months if a new form is not received.

Fill out the form online (Preferred), or download and complete the form below and email to TUFVacancy@AustinTexas.Gov

Download the Vacant Commercial Property Exemption form

For additional exemption information, please call (512) 974-7696 or Austin Energy Customer Care at 512-494-9400.

Check out our illustration to see how the department is organized.

The Transportation User Fee (TUF) is a fee assessed to residents and businesses based on the traffic levels generated by each dwelling unit or business. View the City of Austin Ordinance regarding the fee. 

This monthly fee funds street maintenance and repair, annual street overlay and striping, and other activities necessary for keeping Austin's roadways in good condition. City of Austin residents pay the mandatory fee to help prolong the life of city infrastructure and assets. By managing and maintaining public right of way infrastructure, the City of Austin is able to save taxpayer money by intervening before full reconstruction is needed. Full street reconstruction can be costly and time-consuming, therefore preventative maintenance provided by the fee helps reduce these costs.

Commercial customers may be eligible for an exemption while the property is vacant. Commercial properties must notify the City when the property is no longer vacant, or every 6 months, whichever occurs first. The Transportation User Fee will begin billing the commercial property after 6 months if a new form is not received.

Fill out the form online (Preferred), or download and complete the form below and email to TUFVacancy@AustinTexas.Gov
Download the Vacant Commercial Property Exemption form

Vacant properties are exempt from the fee including both residential and commercial properties.

Residential customers may be eligible for an exemption if the person who is responsible for paying the utility bill meets one of the following criteria

• Age 65 or older or 
• Does not own or regularly use a private motor vehicle
• Property is vacant (determined automatically each month based on electric and water usage)

If you believe you are eligible for this exemption, click here to fill out the form online or download and complete the forms below and then email the form to TUFexemptions@austintexas.gov.

Click here to download the fee exemption application.                               

For residential customers, the fee is a variable monthly rate. See residential rates below. 

For commercial customers the rate is $74.85 per developed acre and then multiplied by the usage category which is based on the type of business. 

For additional billing information, please call (512) 974-7696 or City of Austin Utilities Customer Care at 512-494-9400.

View our 2016 Annual Report for funding information. 

New sidewalks are funded both by private development and through City of Austin Capital Project Delivery projects. When a new private development project is constructed, the developer is required to provide sidewalks. This requirement also applies to most redevelopment projects. City CIP projects that involve full street reconstruction also generally include pedestrian and sidewalk improvements. Want to learn more about sidewalk funding? View a helpful handout that breaks down the history of sidewalks in Austin, the state of the sidewalks, how sidewalks are funded and built, benefits and how you can get involved to make a difference.

In addition the City CIP program, there are also standalone Sidewalk construction and rehabilitation projects. These projects are typically funded through voter-approved bonds, but also receive funding from state and federal grants and from the City of Austin sidewalk fee-in-lieu program.

The sidewalk fee in lieu allows for developers to pay a fee in lieu of building sidewalks if the project meets a certain criteria within the Land Development Code, Chapter 25-6-354. Should the criteria be met, the developer pays the fee. The money collected, is then set-aside in a fund for future sidewalk construction in the area. The City of Austin will then notify the Neighborhood Contact Team in the area if an application for fee-in-lieu is approved as part of a new subdivision, site plan, or building permit.

Learn more about sidewalk fee in lieu.