Divisions

TARA provides and promotes information and communications technology (ICT) resources to the community through public access and free training to help residents enhance their knowledge and skills. TARA's work supports the implementation of Austin's Digital Inclusion Strategic Plan. It's a dynamic plan that uses community assets to overcome barriers and to increase resident participation in our digital society.

TARA protects consumers by ensuring utility rate changes are reasonable, resolving consumer utility service complaints, and addressing unfair predatory lending practices by monitoring and enforcing the City of Austin Credit Access Business (CAB) Ordinance.

TARA ensures fair compensation and proper use of public rights-of-way (ROW) by private utilities and monitors compliance of state issued cable and telecommunications franchises. Utilities that occupy City ROW include electricity, natural gas, telecommunications (wired and wireless), cable television, broadband transport, and Internet access facilities.