Lady Bird Lake


The Claims Division provides collection services for City departments for money due to the City for damages to property, returned checks and other delinquent accounts. Claims also provides account balance and payoff information to customers for civil judgments and judgment liens owed to the City of Austin.

The Community PC Program (CPCP) has provided thousands of devices to local nonprofits since 2016. All nonprofits that provide a public benefit in the Austin area and currently use outdated technology may apply for devices.

The Digital Empowerment Community of Austin (DECA) is a network of non-profits, educational institutions, and other stakeholders working to improve our community's ability to participate in digital society.

The Financial Advocacy Resources (FAR) team is charged with monitoring and enforcing the City of Austin Credit Access Business (CAB) Ordinance. Credit access businesses include lenders more commonly known as payday lenders and auto title lenders. The ordinance places restrictions on extensions of consumer credit by credit access businesses in addition to other restrictions to reduce predatory lending practices within city limits.

The Grant for Technology Opportunities Program (GTOPs) is a grant administered by the Community Technology division directed at improving the community's ability to fully participate in the digital society. GTOPs provides four award pathways for local Austin nonprofit groups to apply for funding or devices.

GTOPs Award Pathways

  1. Core Funding ($10,000 - $35,000)
  2. Mini Funding ($5,000 - $10,000)
  3. Capacity Funding ($150 - $2,500)

* Organizations can only be funded once per year per pathway.

The Financial Services Department oversees the City’s Public Access Television channel through a contract held by the Austin Film Society (AFS). AFS uses the City’s public access television and community media center to provide media production training, access to media production technology and facilities, and a distribution channel for community media content created by Austin residents.

TARA provides assistance to electric utility customers (other than Austin Energy) and gas customers with complaints, questions and concerns.