Services

Claims information is provided to customers for civil judgments and judgment liens owed to the City of Austin. Contact staff at 512.974.2828 or the mainline at 512.974.2910 to request this information.

TARA provides assistance to electric utility customers (other than Austin Energy) and gas customers with complaints, questions, and concerns.  Our office strives to mediate complaints to the citizen's satisfaction in a timely fashion, even if the company no longer has a franchise with the City.  We encourage residents to make contact with the utility provider first before contacting our office to escalate the issue.  The normal process is to give the company an opportunity to resolve the complaint before the TARA off