Lady Bird Lake


The Office of Telecommunications & Regulatory Affairs (TARA) provides consumer protection, access to information and communications technology resources and infrastructure, and generates revenue to support City services. TARA’s activities include:

  • Ensuring electric and gas utility rate increases are reasonable,
  • Resolving consumer utility complaints,
  • Monitoring credit access businesses to reduce abusive predatory lending practices,
  • Providing claims and collections services for City departments,
  • Promoting digital inclusion through access to information & communications technology and trainings, and
  • Administering utility franchise agreements and telecommunications licenses while obtaining fair compensation for public rights-of-way.

Emergency Broadband Benefit Program Information

Non‐COA Utilities COVID‐19 Relief Measures (Ordinance No. 20200409‐083):

This memo provides an update regarding measures non‐City of Austin utilities are taking for customers who are suffering financial hardship due to the coronavirus pandemic.