Lady Bird Lake

Telecommunications and Regulatory Affairs (TARA) -- Financial Services Department

Telecommunications and Regulatory Affairs (TARA) provides consumer protection, access to information and communications technology resources and infrastructure, and generates revenue to support City services. TARA’s activities include:

  • Ensuring electric and gas utility rate increases are reasonable,
  • Resolving consumer utility complaints,
  • Monitoring credit access businesses to reduce abusive predatory lending practices,
  • Providing claims and collections services for City departments,
  • Promoting digital inclusion through access to information, computer devices and trainings, 
  • Administering utility franchise agreements and telecommunications licenses while obtaining fair compensation for public rights-of-way.

Affordable Connectivity Program (ACP) Information

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