The Austin Transportation and Public Works Department regulates ground transportation services within Austin to enhance safety and provide access to service for all users.

About

Ground transportation includes all vehicle-for-hire services such as taxi, pedicab, shuttle service, limousine service, charter service, electric low-speed vehicles, group cycle, horse-drawn carriage, and touring/sightseeing companies.

We are currently operating by appointment only. Schedule an appointment or contact staff regarding Vehicle For Hire services by sending an email to MobilityServices@AustinTexas.gov or by calling (512) 974-7857 or (512) 974-4097.

Services

Operating authority licenses cover companies that provide vehicle-for-hire services. Learn how to apply for a new license, renew a license, or update an existing license.

Apply for an operating authority license

Vehicle immobilization (booting) service license authorize companies to provide booting services in the City of Austin.

Apply for a booting service license

A chauffeur permit is required to drive most vehicles for hire.

Apply for a chauffeur permit

If you've had a problem with a ground transportation company, you can report it here.

Report an issue with a vehicle for hire

Check out our list of permitted ground transportation providers.

Permitted ground transportation providers

Contact the Ground Transportation Permitting Office

Address: 1501 Toomey Rd, Austin, TX, 78704

Phone: (512) 974-7857 or (512) 974-4097

Email: MobilityServices@austintexas.gov