The Austin Code Department aims to bring our communities to a safe standard for Austin residents and visitors. If you receive an Administrative Citation for a City of Austin Code Violation you will be automatically scheduled for an Administrative Hearing per City of Austin Ordinance No. 20170413-002.

Austin Code Department is located at 5202 East Ben White Boulevard, Suite 550.

I Would Like to Know About

Payments | Attending a Hearing | Rescheduling | Appeal


I Want to Pay a Citation or Order

You may pay a citation or order by mail or by phone.

Pay by Mail
  1. Make check payable to: City of Austin Code Department and include the Citation number on your check.
  2. Mail to: Austin Code Department - Finance, P.O. Box 1088, Austin, TX 78767
Pay By Phone
  1. Call the Austin Code Department Cashier’s Office at: 512-974-9142
  2. Pay by phone is available Monday – Friday from 9:00 a.m. to 1:00 p.m.

I Do Not Want a Hearing

You may choose to pay the fine for the cited violation instead of attending an administrative hearing by mail or by phone. You must pay the fine within ten (10) business from the Violation Date on the citation. You must clear the violation on your property. If you do not clear the violation, you may be cited again.


Fine AmountHow Much Do I Pay?

Look at your Citation to see which City Code you were cited for and what the Occurrence Number is.

Administrative citation listing the citation number

City Code & Occurrence Fee Schedule

City Code: 10-5-21 (Unsanitary conditions)

$250.00 - Occurrence Number 1
$500.00 - Occurrence Number 2
$750.00 - Occurrence Number 3+

Call: Austin Code Department Cashier’s Office at: 512-974-9142

Email: acd_cashier@austintexas.gov

For all other City Codes or questions:

$500.00 - Occurrence Number 1
$750.00 - Occurrence Number 2
$1000.00 - Occurrence Number 3


I Want a Hearing

Administrative hearings are quasi-judicial proceedings overseen by an administrative hearing officer. The hearing officer will hear the evidence and issue a written order within seven (7) business days of the hearing. You have three (3) options for attending your hearing.

Attend In Person

Administrative hearings take place at Suite 550 of 5202 East Ben White Blvd Austin, TX 78741. Please click here for directions. Free parking is available next to the building.

Hearings take place, Wednesdays, Thursdays, and Fridays at 9:00 a.m. and 1:00 p.m.

Attend By Phone

You must contact us at least seven (7) business days before your scheduled hearing to let us know that you want to attend by phone. We need to provide you with the access code for your hearing. Call 512-974-9167 to get your access code or Email: ACDCREDAH@austintexas.gov

Attend Virtually

The City of Austin uses Microsoft TEAMS for all video hearings.

You must contact us at least seven (7) business days before your scheduled hearing to let us know that you want to attend by Video. We need to provide you with the access code for your hearing. Call 512-974-9167 to get your access code or Email: ACDCREDAH@austintexas.gov

Read the information sheet in English (PDF 485 KB) or Spanish (PDF 381 KB).

 

Sessions are held on Wednesdays, Thursdays and Fridays at 9 am to 1 pm


Facts, Photos, and Evidence

You will have an opportunity to hear and see the City’s facts, photos and evidence at the Administrative Hearing.

Get a Copy of the City's Evidence

Call: 512-974-9167 or Email the Citation Number, Property Address, Owner’s Name, Owner’s phone number to: ACDCREDAH@austintexas.gov

You will also have an opportunity to explain your situation and show your facts, photos and evidence.

Submit My Evidence

Email your photos and documents to: ACDCREDAH@austintexas.gov

Inspector Attendance

Per City of Austin Ordinance No. 20170413-002, you must contact us at least seven (7) business days before your scheduled hearing to let us know that you want the assigned Code Inspector to attend your hearing. Please call: 512-974-9167 or email: ACDCREDAH@austintexas.gov   

What to Expect At a Hearing

In order to help you prepare for your scheduled administrative hearing and know what to expect when you arrive, please read the information sheet in English (PDF 179 KB) or Spanish (PDF 98 KB).


I Need to Reschedule

You must contact us in writing at, ACDCREDAH@austintexas.gov at least five (5) business days before your scheduled hearing if you are unable to attend your hearing and you want to reschedule. Rescheduling requests are only approved when a legitimate “for cause” situation is supported by documentation.

If you cannot attend in person you may also attend virtually.

Interpreters, Translators, and Accommodations

The City of Austin complies with the Americans with Disabilities Act, as amended. To request a sign language interpreter at the hearing, ensure mobility access to the meeting room, or request alternates to print format, i.e., Braille, large print, contact the ADA office at (512) 974-3256.

If you require translation services or accommodations at the hearing, please make your requests at least seven (7) business days before your scheduled hearing. You can call: 512-974-9167 or email: ACDCREDAH@austintexas.gov.

Hearing Decision - When Will I Get the Order?

The hearing officer may issue a decision/order at the end of the hearing, but the written decision/order will not be issued until seven (7) business days after the hearing. The decision/order will be emailed to you or sent by U.S. mail. There are two (2) outcomes from the administrative hearing.

Liable

If you are found liable for the violation, the decision/order will include information on the penalty assessed and your right to appeal. Please note that if you do not attend your scheduled hearing, you will waive your right to appeal.

If you are found liable for the violation, the decision/order will include a required administrative fee set by city council.

You must clear the violation on your property. If you do not clear the violation, you may be cited again.

Not Liable

If you are found not liable for the violation you will not be assessed a penalty or administrative fee.

If there is still a violation on your property however, you need to clear the violation.  If you do not clear the violation, you may be cited again.

What If I Do Nothing?

If you do not pay the citation within ten (10) business days of the citation date you will automatically be scheduled for a hearing. The City will send you a letter and post your property with the hearing date and time.

If you fail to appear for your schedule hearing, a default judgement may be entered against you. This means you may be found liable for the cited violation and you may have to pay a penalty and an administrative fee.

No Show or Late Arrivals

It is important to know that a “No-show” waives your right to an appeal.

Late arrivals that show up thirty (30) minutes or later after the hearing begins will be considered a “No show.”

All administrative hearings begin at 9:00 a.m. or 1:00 p.m.  – see your Notice of Hearing letter for your hearing time.

Collections

Administrative hearing cases under Chapter 2-13 are against the individual, not the property.

If an administrative hearing officer rules in favor of the city and finds an individual liable for the cited violation, the city can send a demand letter to the individual who was named in the citation.

If the individual fails to respond, the City Code/State law allows the City to sue the individual named in the citation to collect the penalty assessed by the hearing officer.

Administrative hearing orders are filed only with the City Clerk.

I Want to Appeal

If you were found liable by a Hearing Officer, you may appeal the decision/order by:

  1. Filing a petition with the Clerk of the Municipal Court before the 31st day after the Hearing Officer's decision/order is filed with the City Clerk; and
  2. Paying a non-refundable filing fee.

If you did not attend your scheduled hearing, you are not entitled to an appeal hearing under Section 2-13-21 or the Municipal Code.

File An Appeal

The contact information for Municipal Court is:

Phone: (512) 974-4800

Email: court@austintexas.gov 

Location: 6800 Burleson Road, Building 310 Ste 175, Austin, Texas 78744

Website: https://alpha.austin.gov/en/municipal-court/


Additional Information

For questions regarding a citation or the administrative hearing process, please call (512) 974-9167, or email: ACDCREDAH@austintexas.gov, or contact Code Connect.

Public/Media Attendance

Members of the public and media are welcome to attend all administrative hearings. If you want to observe an administrative hearing please contact the Administrative Hearing Coordinator. The coordinator will provide you with the dates/times of upcoming hearings. Members of the media must provide a 24-hour notice prior to arrival at an administrative hearing. You can call: (512) 974-9167 or email: ACDCREDAH@austintexas.gov

Legal Authority

City Code Chapter 2-13, Administrative Adjudication of Violations.

¿Cómo puedo prepararme para una audiencia administrativa remota?

Si desea asistir a su Audiencia Administrativa de forma remota, debe comunicarse con el coordinador al 512-974-9167, para proporcionar un número de teléfono que funcione para que pueda ser contactado cuando comience su audiencia. Si quiere presentar pruebas relacionadas con el caso, deben enviarse a ACDCREDAH@austintexas.gov siete (7) días hábiles antes de la fecha de la audiencia que figura en su aviso.

¿Cómo sabré si tengo una audiencia administrativa remota?

El Coordinador de Audiencias Administrativas del Código de Austin le notificará si su audiencia está programada con la opción de una audiencia remota.Elcoordinadorusarálainformacióndecontactoenel archivodelapropiedadencuestiónysecomunicarácon ustedporcorreodeEstadosUnidosytambiénavisoserá puesto en la propiedad.
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