Please don't hesitate to reach out to us with any questions about our programs or projects. Below is a list of phone numbers and email addresses to help direct you to the right team. For some inquiries, it is better to call and only a phone number has been provided.


Report a drainage problem or make a service request.

Report a pollution spill.

Drainage Charge or Billing Questions.

Administrative Offices

Floodplain Office


  • Call our media line at 512-974-1450.
  • News releases are on our home page.

Rain to River

Physical Office Addresses

Mailing Address

City of Austin, Watershed Protection Department, PO Box 1088, Austin, TX 78767

Contact a specific person.

Call 3-1-1 or 512-974-2000 and ask to be transferred. Email is usually