If you believe the City of Austin caused damage to your property or person, you can file a claim.

How to File a Claim

Write a Letter to the City of Austin

You must send this letter within 45 days of the incident. 

In your letter, include:

  • Date, time and location of the incident
  • Description of what occurred
  • Type of damage(s) or injury
  • Supporting documents (e.g., receipts, photos, police reports)
  • Your full mailing address and daytime phone number

Submit Your Claim

You can submit your claim by mail or fax.

Mailing Address

City of Austin Law Department - Claims
P.O. Box 1546
Austin, TX 78767-1546

Fax

512-974-6490