City Services

Human Resources provides a standardized method by which veterans who do not currently work for the City of Austin may receive special consideration in the interview process. See the Veterans Service Office webpage for more information.

The ADA Coordinator assists in determining eligibility and appropriate accommodations for employees. She also direct citizens in proper procedures for obtaining needed information for accommodating clients and employees.

The public can participate in a council meeting in two ways – through general public communication or by speaking on specific agenda items.

This service is for anyone who has had or witnessed an interaction with the Austin Police Department (APD) and wants to provide feedback. It is administered by the Office of Police Oversight (OPO), which is impartial and separate from the APD. File a complaint about the Austin Police Department online, over the phone, in person, or by mail. You do not have to provide your contact information.

The Fiscal Surety Office accepts, monitors, and releases fiscal surety payments for improvements to environmental, health, safety controls, and public infrastructure.

File a police report to report offenses and non-emergency crimes – crimes that are no longer in progress and present no immediate threat to anyone.

Claims information is provided to customers for civil judgments and judgment liens owed to the City of Austin. To request information, you may contact staff by email at Claims.COA@austintexas.gov or by phone at 512-974-2910.

If you need assistance with a story, please check the list for departmental media contact names, emails, and phone numbers.

Sign up to receive regular emails on a number of topics. Unsubscribe at any time. 

The PARD planning process includes collaboration with community members to identify desired park or facility uses. These plans (formerly called "master plans") include District and Metropolitan Vision Plans, Concept Plans, Facility Plans, and Facility Expansion Plans (Terms and Definitions). PARD staff also reviews other adopted or recognized plans for consistency with the proposed plans.

Temporary Concession permits are issued at stand-alone park locations where short-term or single day concession needs arise that benefit an activity or the public at the requested park location. • Concession approvals (permits) are required and issued to applicants for commercial activity requests (vending, merchandise sales, etc) in the park system. • Concession permits are NOT issued for vendors to vend outside or near permitted special events where organizers typically coordinate vendors inside their permitted grounds and spaces.

Please call 3-1-1 and provide a location and description of the issue. An investigator will visit the location and assess the situation to determine if a workgroup should be assigned.

The Parks and Recreation Department's Office of Special Events coordinates reservations and filming requests at a number of facility and picnic sites within the Austin parks system. Contact the office at 512-974-6797 to set up a facility reservation.

Participants learn about nutrition and how to stay healthy, and receive food certificates to purchase healthy foods. WIC Services are free to those who are eligible.

 

If you need a lien payoff in Austin, TX on a property in Travis County, download the request form and email your completed request to codepayoff@austintexas.gov.

City code requires proper addressing of boat dock structures on Lake Austin, Lady Bird Lake, and Lake Walter E. Long. The City of Austin's Boat Dock Registration Program improves boat dock visibility for public safety personnel when responding to emergency calls for service.

View crime statistics using CrimeViewer, a web mapping application that accesses crime information from the Austin Police Department (APD) police reports database.

The coordinator conducts annual ADA onsite visits with City departments to review accessibility issues, training needs and initiatives.

Is your Austin property in a floodplain? Find out using FloodPro, an online tool that shows floodplain maps, models, elevation certificates and floodplain map revision information. Questions? Call 512-974-2843 or send an email.

Submit or check the status of an Austin 3-1-1 service request online or over the phone.