Submit or check the status of an Austin 3-1-1 service request online or over the phone.

Request a service

Request a service or report an issue online, with the app, or over the phone.

Submit a request online

Submit a service request or report an issue via the Austin 3-1-1 online portal.

Submit a request by phone

Dial 3-1-1. If the number 3-1-1 isn’t working for you, try 512-974-2000.

Check the status of a request

Use your email address and service request number to check your request status online. The service request number will appear on the screen after you submit your request. 

You can also use the Austin 3-1-1 app or call 3-1-1. 

Ask a question

Please reach out by phone or email if you have a question for Austin 3-1-1.

Or click the Chat icon on the right side of the page to talk to our chatbot.