The Civil Service Office administers processes regarding the initial selection, advancement, and conditions of employment in accordance with Chapter 143 of the Texas Local Government Code, Civil Service Commission Rules, and agreements with employee associations (labor associations).

Key Functions:

  • Coordinate and Administer Civil Service Commission Meetings.
  • Administer Promotional Written Examinations and Assessment Center Process.
  • Coordinate Entrance Exams for Beginning Positions.
  • Coordinate Civil Service Appeal Hearings.
  • Process Public Information Requests.
  • Process Request for Certifications (Promotions).
  • Maintain Civil Service Personnel Files.

AFD, APD, & EMS Personnel's Civil Service Commission Rules & Regulations: 

Helpful Links:

Appeal Information:

Appeals may be submitted to the Civil Service Director via email (preferred),, or by mail or hand delivery to the addresses below. If submitting an appeal by mail, please retain tracking information or documentation stating the date the parcel is mailed and contact the Civil Service Office via email or phone if you have not been notified of receipt within 5 business days.

Mailing Address: 

City of Austin, Human Resources and Civil Service Director

ATTN: Civil Service Office

P.O. Box 1088

Austin, TX  78767

Hand Delivery: 

City of Austin Human Resources Department

ATTN: Civil Service Office

5202 E. Ben White Blvd., Suite 500

Austin, TX 78741


Civil Service Office Staff Contact Information:

For APD & AFD - Cyndi Gordon, Coordinator, 

Phone (512) 974-3314,

For EMS - Sylvester Martin, Coordinator, 

Phone (512) 978-2005,

Matthew Chustz,  Municipal & Civil Service Manager, 

Phone (512) 974-2859,

Nathan Brown, Assistant Director, 

Phone (512) 974-3310,