Traffic Light

Transportation Services

The following are services provided by the City of Austin Transportation Department.


If you are a ground transportation company and need to file an accident report, please fill out and print the form (PDF, 19 KB) and return to the parking division by fax at 512-974-1560 or by mail to 1111 Rio Grande St., Austin TX 78701.

The City’s Bicycle Program works to make Austin an even greater city for biking. Our work is guided by the 2014 Austin Bicycle Plan. Austin is following this plan for becoming a city with a complete bike network—and a community where people of all ages and abilities experience biking as safe, comfortable, convenient, and fun. 

CapMetro provides bus, rail and paratransit service throughout Austin. For information on schedules and locations, please visit them online at

Want to apply to obtain a Charter Bus Service Permit for all vehicles with a passenger capacity of 16 or more? Complete and submit a Charter Bus Service Permit application.

Need a new, renewal or amended chauffeur's permit? Complete and submit a Chauffeur Permit application (PDF).

Do you have a complaint about a vehicle for hire? File a complaint online, or download and submit the Ground Transportation Complaint Form.

Want to apply to obtain an operating authority for a limousine, charter, shuttle, airport shuttle, pedicab, or horse-drawn carriage company? Complete and submit a Ground Transportation Ordinance application.

Do you need to add new vehicles or replace existing vehicles to your ground transportation operating authority? Complete the Report of New/Replacement Equipment Form to report your equipment.

View the Parking Division services to find information about valet parking, chauffeur permits, limousine and taxicab permits and ground transportation services.

PHBs are pedestrian activated warning devices. The beacon consists of two red lights above a single yellow light. The beacon head is "dark" or unlit until a pedestrian activates the device.

Services offered by the Right of Way Management Division include Permitting, DAPCZ Project Coordination, Traffic Control Plan/Review, Utility Coordination, Safety and Mobility in the ROW, and Code Compliance.  

Notice a sidewalk in need of repair? Would you like to request that a new sidewalk be added in your area? The Public Works Department is here to help keep our city safe for pedestrians and would like your input. Contact 3-1-1 for details.

To add temporary, additional vehicles to an already existing/permitted charter bus fleet to operate during a special event in Austin, you will need one of these permits. The City Code limits the additional vehicles to 100% of the already exiting/permitted fleet. Download the application (PDF). 

Community groups and event organizers use street banners as a cost-effective, high-impact, place-based tool for engaging the public, promoting events, raising awareness, and communicating key messages.

A request to change the name of a dedicated street within the City of Austin full purpose jurisdiction can be initiated by a City Council member, city department, or by a property owner with property abutting the street to be renamed.  The street name change process involves submittal of an application, payment of a non-refundable processing fee, property owner and governmental entity notifications, and approval from the Austin City Council in the form of an ordinance.

Did you recently swerve to avoid a pothole? Have you noticed a street in need of maintenance? Contact 3-1-1 to report the issue, and the Public Works Department will take care of it.

Need to apply for taxicab business franchising? View criteria needed for taxicab franchising and submit a Taxicab Franchising Application.

Complete and submit a Temporary Supplemental Vehicle Permit Application to report a temporary supplemental vehicle.

The Austin Transportation Department is one of several governmental departments and agencies responsible for building, maintaining, and planning transportation in Austin. Here is a list of our partners and a little bit about what they do.

The State of Texas allows municipalities to regulate booting, as long as local regulations meet certain minimum requirements. Complete an application for vehicle immobilization service.

Find additional information at these links: