Austin Water confirmed that customers can resume normal water use now that repairs are complete on the leaking 48-inch water line near the Davis Lane pump station in Southwest Austin.  Crews also performed routine procedures to flush and disinfect the repaired lines.  

“Thanks to our community’s conservation efforts, we maintained sufficient water storage in our reservoirs and stable system pressure throughout the repair process,” said Austin Water director Shay Ralls Roalson.  “Area customers can expect repair completion notices through the My ATX Water portal to let them know the system is back to normal.“ 

Roalson also applauds Austin Water employees, contractors, Bowie High School administrators and other partner City departments for coordination of a safe and efficient effort.  During the last 36-hours, dozens of water utility employee volunteers helped distribute nearly 3,500 cases of water to a steady flow of cars driving through Austin Water’s distribution point at Bowie High School.

During the repair period, Austin Water call volume remained near normal with no increased reports of outages in the affected area.  Customers experiencing any water service issues for any reason, may call Austin Water’s Customer Service Contact Center at (512) 972-1000 and select Option 1 to report the concern.

About Austin Water

Austin Water provides safe, reliable, high quality, sustainable and affordable water services that have met the community’s needs for over 100 years. Austin Water services over 1 million people in the Austin metropolitan area across more than 548 square miles.