Bill Payments and Cashier Services

Austin Development Services allows customers to pay bills in several ways. Payment options include online, in person, by phone, or by mail.

Cashier Hours

Monday - Friday
8 a.m. - 4 p.m.
Permitting and Development Center | 6310 Wilhelmina Delco Drive, Austin, TX 78752

Fees

All Austin Development Services fee schedules are available on the Fees webpage.

Applicable Fees

If you use a credit card to make an online payment through the AB+C Portal, you will pay a 2.35% credit card processing fee, with a minimum charge of $2.00 per transaction. If you pay using Austin Finance Online, other fees may apply. Please review which fees apply based on your payment method before submitting payment.

To avoid these fees, we offer the following fee-free payment options:

Pay online with a checking account using online bank draft, eCheck, or ACH. No processing fee applies, but if there are insufficient funds, a $30 ACH Return Fee will be charged.
Pay in person with a credit card for transactions of $10,000 or less.
Pay by phone with a credit card for transactions up to $10,000.
Pay in person with cash or check/money order.
Any payments over $10,000 must be made by check and delivered in person or by mail.

Payment Options

Review the information for your payment type (development-related or code compliance), then select a payment method for details: online, by phone, by mail, or in-person.

Development-Related Payments

Development-related payments include fees and bills for permitting and development. This includes various permitting and inspection fees.

After making your payment, please contact the reviewer or case manager assigned to your permit and let them know your fees have been paid. They will not automatically be notified when you pay by phone or in person.

Printing Unpaid Invoices

Log in to AB+C Portal and click "Bills."
Click on the invoice number and print the unpaid invoice.

Code Compliance Payments

Code Compliance related fees are for paying the following:

Administrative hearing fees
Billboard fees
Building and Standards Commission fees
Hotel/motel/boarding house licensing fees
Mobile home fees
Private hauler licensing fees
Property nuisance abatement fees
Repeat Offender Program registration fees
Short-term rental licensing fees (Must meet with licensing first before making a payment)

Pay Online

Development-related fees can be paid online through the AB+C Portal. Short-term rental fees and hotel occupancy taxes can be paid through Austin Finance Online.

AB+C Portal

You can pay your development-related bill online using your AB+C Portal account.

Payment options using this method include a credit card (2.35% fee) or a linked checking account (online bank draft/eCheck/ACH). The maximum amount that can be paid per online transaction is $800,000 for any payment method.

Step 1: Log In or Register

Go to the AB+C Portal and log in or create an account if needed. If you need help, please call Austin 3-1-1, 512-974-2000, or refer to the AB+C Manual.

AB+C Portal

Step 2: Pay Your Bill

Click 'Bills' to show eligible permits for payment.

Step 3: Choose Bills to Pay

Use the checkboxes to mark the bill(s) you want to pay, and then click "Pay by Credit Card or Check."

Step 4: Review and Pay

A summary page will display the list of permits you have selected to pay for. After reviewing your selections and confirming that everything appears correct, continue following the instructions on the screen until your payment is completed. Do not refresh or use the back button during this process; otherwise, your payment may not process.

Austin Finance Online

Hotel Occupancy Taxes (HOT) and Short-Term Rental Licenses and renewals can be paid through Austin Finance Online. Visit the Short-Term Rental webpage to learn more.

Pay by Phone

Customers may pay by debit or credit card over the phone, Monday through Friday from 8 a.m. to 4 p.m., by calling 512-974-7045. Please have your card information and bill or invoice number ready.

No fee is charged for phone credit card payments. Credit card transactions by phone are limited to $10,000 or less.

Pay by Mail

You may choose to mail your payment by check or money order. Mail delivery and processing may require several days.

Step 1: Prepare Your Check

Make your check or money order payable to "City of Austin" for the amount stated in your bill. All checks must equal the exact amount of the bill/invoice(s) being paid for the payment to be applied.

Step 2: Gather Required Documents

Development-Related Payments

Include a copy of your bill or invoice with your check. If you are unable to do so, clearly write the bill or invoice number in the comments section of your check. Checks received without this information will be returned to ensure the correct application of payment.

Code Compliance Payments

Please reference the bill number or property address on your check, or attach a copy of the payoff statement and return the Customer Remittance copy. Checks missing this information will be returned.

Step 3: Mail Your Check

Mail your check to the address indicated here. To confirm your payment has been processed, check your AB+C Portal account status at least one week after your check is mailed.

USPS	FedEx or Other Delivery Services	Courier or Hand Delivery
DSD Cashier COA-DSD-PDC PO Box 1088 Austin, TX 78767-1088	DSD Cashier COA-DSD-PDC 2001 E. 5th St. Austin, TX 78702	DSD Cashier City of Austin Permitting and Development Center Austin Development Services 6310 Wilhelmina Delco Dr Austin, TX 78752

Pay In-Person

You may make in-person payments Monday - Friday from 8 a.m. - 4 p.m. at the Permitting and Development Center (PDC), 6310 Wilhelmina Delco Dr., Austin, TX 78752. When planning your trip to the PDC, be aware of your parking options, including parking fees for the on-site parking garage.

In-person payment options include credit card, cash, or check, and there is no service fee. Credit cards can only be used to pay balances of $10,000 or less.

In-person payments can be made by either:

Scheduling an appointment online to meet with the cashier based on the cashier's availability.
On a walk-in basis, you may use the kiosk in our building to schedule an appointment within 15-20 minutes of your arrival time. Priority is given to customers with scheduled appointments.

Please bring documents showing the bill/invoice number/property address/a copy of the payoff statement to verify your account and the correct payment balances.

Book Your Appointment Online

Schedule an in-person appointment with the cashier to deposit funds into your DSD escrow account, pay invoices or fees. Appointments can be scheduled for the next business day.

Location: 6310 Wilhelmina Delco Drive
Expected Appointment Duration: 15 minutes

Schedule here:

Walk-In Customer

As you enter the building, visit one of the computer kiosks across from the reception desk to check in for a scheduled appointment or set up a new one. Once at the kiosk screen, you will have two options:

For check-in, after selecting your language preference, tap the "Check in for Appointment" button, then follow the on-screen prompts.
To schedule an appointment, tap the "Make a Payment with a Cashier" button after selecting your language, then follow the on-screen prompts.

Contact & Appointments

Cashier Hours

Monday - Friday
8 a.m. - 4 p.m.

Contact Information

Phone: (512) 974-7045
Email: DSDCashiers@austintexas.gov - Please include case number, permit number, or invoice number and property address when emailing.

In-Person Cashier Appointments

Schedule an in-person appointment with the cashier to deposit funds into your DSD escrow account, pay invoices, or fees. Appointments can be scheduled for the next business day.

Location: 6310 Wilhelmina Delco Drive
Expected Appointment Duration: 15 minutes

Schedule here: