Bill Payments and Cashier Services

The Development Services Department (DSD) allows customers to make bill payments in several ways. Payment options include paying online and in-person payments, as well as over the phone or by mail. 

Cashier Hours

Monday - Friday
8 a.m. - 4 p.m.

Fees

All DSD fee schedules can be found by visiting the Fees webpage.

Development-Related Payments   |   Code Compliance Payments

Development-Related Payments

This option is for paying fees and bills related to permitting and development. This includes various permitting and inspection fees.
 

Applicable Fees

Please be aware that if using a credit card to make an online payment through the AB+C Portal, the customer is responsible for paying the 2.35% credit card fee ($2.00 minimum).  To avoid this fee, we offer the following fee-free payment options:

• Pay online with a checking account (online bank draft/eCheck/ACH; a $30 ACH Return Fee will be charged for insufficient funds.).
• Pay in-person with a credit card (no fee) for payments of $10,000 or less.
• Pay by phone using a credit card (no fee, but also limited to transactions of $10,000 or less).
• Pay in-person with cash or check.
   

Payment Options

Payments can be made online, over the phone, by mail, or in person. Please select an option for more information.

Pay Online

You can pay your bill online using your AB+C Portal account.  Payment options using this method include a credit card (2.35% fee) or a linked checking account (online bank draft/eCheck/ACH). The maximum amount that can be paid per online transaction is $800,000 for any payment method.
 

  Log In or Register  

Go to the AB+C Portal and log in or create an account.
 

  Pay Your Bill

Select "Bills" to display only your permits that are eligible for payment.
 

  Choose Bills to Pay

Use the checkboxes to mark the bill(s) you want to pay, and then click "Pay by Credit Card or Check."
 

    Review and Pay

A summary page will display the list of permits you have selected to pay for.  If, after reviewing your selections and everything appears correct, continue to follow the instructions on the screen until your payment has been completed. Do not refresh or use the back button during this process otherwise your payment may not process.

Pay by Phone

Customers can pay their bill over the phone using a debit or credit card Monday - Friday from 8 a.m. - 4 p.m. by calling 512-974-7045. Have your debit or credit card information and bill/invoice number ready.

If using a credit card for payment, a fee will not be assessed when paying by phone. However, credit card transactions are limited to balances of $10,000 or less.

Please contact the reviewer or case manager assigned to your permit and let them know your fees have been paid. They will not automatically be notified when you pay by phone or in person.

Printing Unpaid Invoices

1. Log into AB+C Portal and click "Bills"
2. Click on the invoice number and print the unpaid invoice

Pay by Mail

Customers may choose a mail-in option for sending their payment by check or money order. If mailing your payment, please allow time for mail to be delivered and processed into the system, which may take several days.
 

 Prepare Your Check 

Make your check or money order payable to "City of Austin" for the amount stated in your bill. All checks must be equal to the exact amount of the bill/invoice(s) being paid in order for the payment to be applied.
 

  Indicate Your Bill/Invoice Number

Please include a copy of your bill/invoice(s) along with the check. If you are unable to include a copy, then clearly write the bill/invoice number in the comments section of your check. Any check received without a bill/invoice number will be returned to ensure proper application of payment(s) to the customer account.

Printing Unpaid Invoices

1. Log into AB+C Portal and click "Bills"
2. Click on the invoice number and print the unpaid invoice
    

  Mail Your Check

Mail your check to the address indicated here. To ensure your balance has been applied properly, check your AB+C Portal account status at least one week after your check was mailed.

USPS	FedEx or Other Delivery Services
City of Austin Attn: DSD Cashier PO Box 1088 Austin, TX  78767-1088	City of Austin - PDC Attn: DSD Cashier 6310 Wilhelmina Delco Dr. Austin, TX  78752

Pay In-Person

Customers can make in-person payments Monday - Friday from 8 a.m. - 4 p.m. at the Permitting and Development Center (PDC), 6310 Wilhelmina Delco Dr. Austin, TX 78752. When planning your trip to the PDC, be aware of your parking options, including parking fees associated with using the onsite parking garage.

In-person payment options include credit card, cash, or check, and they will not incur a service fee. Credit cards can only be used to pay balances of $10,000 or less.

In-person payments can be made by either:

• Scheduling an appointment online to meet with the cashier based on the cashier's availability.
• On a walk-in basis, you may use the kiosk in our building to schedule an appointment within 15-20 minutes of your arrival time.  Priority is given to customers with scheduled appointments.

Please bring documents showing the bill/invoice number(s) to verify your account and the correct payment balances. Please contact the reviewer or case manager assigned to your permit and let them know your fees have been paid. They will not automatically be notified when you pay by phone or in person.

Printing Unpaid Invoices

1. Log into AB+C Portal and click "Bills"
2. Click on the invoice number and print the unpaid invoice
    

Book Your Appointment Online

Schedule an in-person appointment with the cashier to deposit funds into your DSD escrow account, pay invoices or fees. Appointments can be scheduled for the next business day.

Location: 6310 Wilhelmina Delco Drive
Expected Appointment Duration: 15 minutes  

Walk-In Customer

As you enter the building, computer kiosks across from the reception desk will allow you to check in for a scheduled appointment or set up a new one.  Once at the kiosk screen, you will have two options:

1. For check-in, after selecting your language preference, tap the "Check in for Appointment" button and follow the onscreen prompts.
2. To schedule an appointment, tap the "Make a Payment with a Cashier" button after selecting your language preference and follow the onscreen prompts.

Contact & Appointments

Cashier Hours

Monday - Friday
8 a.m. - 4 p.m.
 

Contact Information

Phone: (512) 974-7045
Email: DSDCashiers@austintexas.gov - Please include case number, permit number, or invoice number and property address when emailing. 
 

In-Person Cashier Appointments

Schedule an in-person appointment with the cashier to deposit funds into your DSD escrow account, pay invoices, or fees. Appointments can be scheduled for the next business day.

Location: 6310 Wilhelmina Delco Drive
Expected Appointment Duration: 15 minutes  

Code Compliance Payments

This option is for paying the following:

• Administrative hearing fees
• Billboard fees
• Building and Standards Commission fees
• Hotel/motel/rooming or boarding house licensing fees
• Mobile home fees
• Private hauler licensing fees
• Property nuisance abatement fees
• Repeat Offender Program registration fees
• Short-term rental licensing fees (Must meet with licensing first before making a payment)

Applicable Fees

• Pay in-person with a credit card (no fee) for payments of $10,000 or less.
• Pay by phone using a credit card (no fee, but also limited to transactions of $10,000 or less).
• Pay in-person with cash or check/money order.
• Any payments over $10,000 must be made by check and delivered in person or by mail. 
• Customers paying through Austin Finance Online may be subject to fees.
   

Payment Options

Payments can be made over the phone, by mail, or in person. Please select an option for more information.

Pay by Phone

Customers can pay their bill over the phone using a debit or credit card Monday - Friday from 8 a.m. - 4 p.m. by calling 512-974-7045. Have your debit or credit card information and bill number/property address ready.

If using a credit card for payment, a fee will not be assessed when paying by phone. However, credit card transactions are limited to balances of $10,000 or less.

Pay by Mail

Customers may choose a mail-in option for sending their payment by check or money order. If mailing your payment, please allow time for mail to be delivered and processed into the system, which may be several days.

  Prepare Your Check/Money Order

Make your check or money order payable to the “City of Austin” for the amount stated in your bill/invoice. All checks must be equal to the exact amount of the bill/invoice(s) being paid in order for the payment to be applied.
 

  Indicate Your Bill Number/Property Address

You will need to reference the bill number/property address or attach a copy of payoff statement and return the Customer Remittance copy along with your payment. If you are unable to include a copy, then clearly write the bill number/property address in the comments section of your check/money order. Any check received without a bill number/property address will be returned to ensure proper application of payment(s) to the customer account.
 

  Mail Your Check

Mail your check to one of these addresses based on the mailing option you choose:

USPS	FedEx or Other Delivery Services
City of Austin Attn: DSD Cashier PO Box 1088 Austin, TX  78767-1088	City of Austin - PDC Attn: DSD Cashier 6310 Wilhelmina Delco Dr. Austin, TX  78752

Pay In-Person

Customers can make in-person payments Monday - Friday from 8 a.m. - 4 p.m. at the Permitting and Development Center (PDC), 6310 Wilhelmina Delco Dr. Austin, TX 78752. When planning your trip to the PDC, be aware of your parking options, including parking fees associated with using the onsite parking garage.

In-person payment options include credit card, cash, or check, and they will not incur a service fee. Credit cards can only be used to pay balances of $10,000 or less.

In-person payments can be made by either:

• Scheduling an appointment online to meet with the cashier based on the cashier's availability.
• On a walk-in basis, you may use the kiosk in our building to schedule an appointment within 15-20 minutes of your arrival time.  Priority is given to customers with scheduled appointments.

Please bring documents showing the bill number/property address/a copy of payoff statement to verify your account and the correct payment balances.
 

Book Your Appointment Online

Schedule an in-person appointment with the cashier to pay invoices or fees. Appointments can be scheduled for the next business day.

Location: 6310 Wilhelmina Delco Drive
Expected Appointment Duration: 15 minutes 

 

Walk-In Customer

When planning your trip to the Permitting and Development Center, be aware of your parking options, including parking fees associated with using the onsite parking garage.

As you enter the building, computer kiosks across from the reception desk will allow you to check in for a scheduled appointment or set up a new one.  Once at the kiosk screen, you will have two options:

1. For check-in, after selecting your language preference, tap the "Check in for Appointment" button and follow the onscreen prompts.
2. To schedule an appointment, tap the "Make a Payment with a Cashier" button after selecting your language preference and follow the onscreen prompts.

Contact & Appointments

Hours

Monday - Friday
8 a.m. - 4 p.m.

Contact Information

Phone: (512) 974-7045
Email: DSDCashiers@austintexas.gov - Please include case number, permit number, or invoice number and property address when emailing.

In-Person Cashier Appointments

Schedule an in-person appointment with the cashier to pay invoices, or fees. Appointments can be scheduled for the next business day.

Location: 6310 Wilhelmina Delco Drive
Expected Appointment Duration: 15 minutes