City Services

TARA provides assistance to electric utility customers (other than Austin Energy) and gas customers with complaints, questions, and concerns.  Our office strives to mediate complaints to the citizen's satisfaction in a timely fashion, even if the company no longer has a City franchise. We encourage residents to make contact with the utility provider first before contacting our office to escalate the issue.  The normal process is to give the company an opportunity to resolve the complaint before the TARA office escalates.  TARA is only able to escalate consumer issues with the following utility providers: Texas Gas Service, SiEnergy, Centerpoint Energy, ATMOS Energy, Bluebonnet Electric Co-op, Pedernales Electric Co-op, Spectrum, Grande Communications, AT&T, and Google Fiber.

Call 512-974-2999 or via email to file a complaint for one of these services.

Human Resources provides a standardized method by which veterans who do not currently work for the City of Austin may receive special consideration in the interview process. See the Veterans Service Office webpage for more information.

Learn about this free program to start a physical activity group with your family, friends, neighbors, or co-workers.

Water Quality/Drainage reviewers in the Land Use Division perform pre-construction review for water quality and drainage for site plans and subdivision plans to assure compliance with the Land Development Code.

Participants learn about nutrition and how to stay healthy, and receive food certificates to purchase healthy foods. WIC Services are free to those who are eligible.

The Development Process Team helps homeowners and small businesses navigate the development process. The Development Process Team answers questions about permits and City code, connects customers with technical experts across the City, and offers helpful tools and resources for customers who may be less familiar with the permitting and development process. 

Official distribution memos provide updates and status reports on City issues and programs to the mayor, council, and City staff. View memos online. For memos from before January 2009, contact the City's Media Relations Team.

Search for official Council meeting records and Council-approved documents by keyword, including records of special-called Council meetings and meetings of the Austin Housing Finance Corporation (AHFC), Tax Increment Financing (TIF) Boards, and Mueller Local Government Corporation (MLGC).

Email all Austin City Council members from a single online form here.

The jurisdictional boundaries of Community Court are seen in this map.

City code requires proper addressing of boat dock structures on Lake Austin, Lady Bird Lake, and Lake Walter E. Long. The City of Austin's Boat Dock Registration Program improves boat dock visibility for public safety personnel when responding to emergency calls for service.

Sign up to receive regular emails on a number of topics. Unsubscribe at any time. 

View City transparency initiatives including information about open meetings, Council filings, campaign finance filings, and more. 

The City of Austin is committed to building a collection of high-quality public art for the enjoyment and enrichment of citizens and visitors. This policy outlines the process through which artwork proposals are reviewed and accepted or rejected by the City of Austin. Download the City of Austin Artwork Donation & Loan Policy (PDF).

For more information about registration, visit our Contractor Registration webpage. To make changes to a permit, reactivate an expired permit, or even extend the permit's expiration, please see the Modify a Permit webpage.

Information on City-owned facilities and properties, including maps and other resources, are available here on our website. Additional questions regarding any City-owned parcel of land should be directed to RealEstate@austintexas.gov or 512-974-7090.

If you need assistance with a story, please check the list for departmental media contact names, emails, and phone numbers.

Send your opinion about the Downtown Austin Community Court directly to us by completing this online Citizen Feedback form.

The Fiscal Surety Office accepts, monitors, and releases fiscal surety payments for improvements to environmental, health, safety controls, and public infrastructure.

APH’s public-facing complaint system is an online survey that allows you to file a foodborne illness report when events surrounding your illness are fresh on your mind. When you think that something you ate made you sick (and possibly others), fill out the questions completely to capture as much information as possible to send to your local health department. APH epidemiologists will examine your report, investigate if needed, and capture real-time information about what is going on in your community.