City Services

Call 3-1-1 to report flooding, erosion and other drainage problems such as debris blocking the flow of water in a creek, a clogged inlet or culvert, standing water in a pond (for more than 72 hours) or high vegetation.

Search active contracts by vendor, commodity code, or keyword. 

Small cell facilities are low-powered antennas that provide cellular and data coverage to smaller geographic areas, supplementing the larger cellular network and improving service for wireless customers.

Your library card lets you check out books and other materials at any of Austin Public Library’s locations and the Digital Library.

Notice a sidewalk in need of repair? Would you like to request that a new sidewalk be added in your area? The Public Works Department is here to help keep our city safe for pedestrians and would like your input. Contact 3-1-1 for details.

Music on Hold is one of the City's fun and unique ways of showcasing Austin’s great music—usually in sixty seconds or less. Anytime someone calls into the City telephone system and placed on hold, they will be listening to a well-curated and licensed playlist of Austin music. 

If interested in having a song featured on Music on Hold, contact Greg Gonzalez for details.

Learn about other City of Austin Music Performance Opportunities for Austin-area musicians and bands.

You can file a citizen complaint about insurance violations, noisy animals, traffic code, city code, and criminal violations.

How to contact the City, including departmental addresses and phone numbers. 

Purchase online crash reports for the Austin Police Department jurisdiction with LexisNexis® Police Reports.

Is your home or business at risk for flooding? Our staff is available to meet with you and discuss your situation and strategies to reduce damages. Email us or call 512-974-2843.

Businesses applying for a liquor license/beer permit from the Texas Alcoholic Beverage Commission are required to obtain the City Clerk's signature on their TABC form after completing the permitting process.

Our shelter has more than 500 available cats and dogs every day, so we’re sure to have the right pet for your family. At Austin Animal Center, you can find all breeds, ages, and personality types. 

The Community Tree Preservation Division administers the City's tree regulations by performing tree reviews, permitting, and inspections, and implements the Urban Forest Master Plan. The division serves to cultivate a relationship between Austin residents and their trees by fostering a resilient community forest accomplished through an interconnected mix of regulations, outreach, planning, and community partnerships.

Search the APD Incident Report database for public police reports.

The No Lobbying Report is now a consolidated list, listing solicitations issued by the Purchasing Office, Contract Management Department, and all other delegated authorities. This replaces two separate No Contact Lists; one from Central Purchasing Department and one from Contract Management Department.

View the current No Lobbying Report.

The Family Business Loan Program is a public-private partnership between the City of Austin, HUD, and participating private lenders to offer low-interest loans to qualified small businesses that are expanding and creating jobs.

General Permits are a specific type of site development review, permitting, and inspection process for City of Austin Departments and Franchised Utilities. General Permits allow infrastructure improvements, maintenance, and new installations on City of Austin-owned property or within easements dedicated to the City of Austin.

Your utility bill includes charges for your City of Austin utility services, which may include electricity, water, wastewater, solid waste, drainage, and street service.

Need hydrologic or hydraulic models for your project area in Austin? What about associated shapefiles or floodplain delineation? Please use FloodPro, an online tool. Questions? 512-974-2843 or send an email.

The department has observed a growing demand for use of City parklands by a variety of private commercial entities. Go to the Commercial Use of Dedicated Parkland web page.