City Services

Citizen Connect is an online tool (replacing Austin Code & Permit Tracker) that allows searches of complaint cases by address, case number or various region filters.

Contact DSD Code Compliance and talk to an experienced facilitator who can help you with general code questions, provide resource guidance, and give updates on your existing cases. DSD Code Connect is here to inform, guide, and educate!

Claims information is provided to customers for civil judgments and judgment liens owed to the City of Austin. To request information, you may contact staff by email at Claims.COA@austintexas.gov or by phone at 512-974-2910.

Is your Austin property in a floodplain? Find out using FloodPro, an online tool that shows floodplain maps, models, elevation certificates and floodplain map revision information. Questions? Call 512-974-2843 or send an email.

Is your home or business at risk for flooding? Our staff is available to meet with you and discuss your situation and strategies to reduce damages. Email us or call 512-974-2843.

Need hydrologic or hydraulic models for your project area in Austin? What about associated shapefiles or floodplain delineation? Please use FloodPro, an online tool. Questions? 512-974-2843 or send an email.

TARA provides assistance to electric utility customers (other than Austin Energy) and gas customers with complaints, questions, and concerns.  Our office strives to mediate complaints to the citizen's satisfaction in a timely fashion, even if the company no longer has a City franchise. We encourage residents to make contact with the utility provider first before contacting our office to escalate the issue.  The normal process is to give the company an opportunity to resolve the complaint before the TARA office escalates.  TARA is only able to escalate consumer issues with the following utility providers: Texas Gas Service, SiEnergy, Centerpoint Energy, ATMOS Energy, Bluebonnet Electric Co-op, Pedernales Electric Co-op, Spectrum, Grande Communications, AT&T, and Google Fiber.

Call 512-974-2999 or via email to file a complaint for one of these services.

The City has several programs for homeowners needing affordability and renovation assistance to stay in their homes and avoid foreclosure.

Join our team! Here’s everything you need to apply for a job with the City of Austin. 

The office dispenses information and referral services to the general public, businesses, and organizations. See the Americans with Disabilities Enforcement Program.

Citizens can register a complaint or concern pertaining to a City service, program or facility by calling 512-974-3256 or emailing David Ondich.

Disability awareness training called ADAtude is provided in regular orientations for employees and other classes; i.e. employment, evacuation, and effective communication as requested.

The ADA Coordinator assists in determining eligibility and appropriate accommodations for employees. She also direct citizens in proper procedures for obtaining needed information for accommodating clients and employees.

The coordinator conducts annual ADA onsite visits with City departments to review accessibility issues, training needs and initiatives.

Small cell facilities are low-powered antennas that provide cellular and data coverage to smaller geographic areas, supplementing the larger cellular network and improving service for wireless customers.

You can file a citizen complaint about insurance violations, noisy animals, traffic code, city code, and criminal violations.

Alternative sanctions for the Community Court include community service and rehabilitation services. Contact 512-974-4879 for upcoming dates.

Send your opinion about the Downtown Austin Community Court directly to us by completing this online Citizen Feedback form.

The City of Austin has adopted laws regulating the operation of alarm systems. The City of Austin requires an alarm permit for each residence or business that operates an alarm system in the Austin Police Department jurisdiction. The Alarm Permit Ordinance is administered by the City of Austin Development Services Department. 

To determine eligibility for an economic development incentive, please complete an Inquiry Form.