*Follow Austin Water on Facebook for information about when we’ll have meter keys back in stock and additional community pop-up events where winter toolkits will be available.


Austin Water is here for you. We are ready to answer questions about your bill, respond to your emergency, and help you save money. Let us know how we can help. Call City of Austin Utilities Customer Care at 512-494-9400.


Winter Storm Uri Utility Bill Relief

Austin City Council approved a series of measures designed to avoid high utility bills as a result of February extreme freezing temperatures. visit the Winter Storm Recovery and Customer Assistance page. 

I want to pay my bill, start or stop water service, manage my utility account and more
I want to purchase new water/wastewater Taps or a temporary meter
I want to save money on my water bill

Track your water use with My ATX Water and use simple conservation tips, rebates and leak prevention to reduce waster use.

Use these seasonal tips to help you adjust your water use according to the season and save year round. 


I need help paying my bill


Need more help with billing or managing your account, contact City of Austin Utilities Customer Care at 512-494-9400.


Affordability News

Additional information about our various initiatives to improve the affordability of water service is available in the links and articles below.