*Follow Austin Water on Facebook for information about when we’ll have meter keys back in stock and additional community pop-up events where winter toolkits will be available.
Austin Water is here for you. We are ready to answer questions about your bill, respond to your emergency, and help you save money. Let us know how we can help. Call City of Austin Utilities Customer Care at 512-494-9400.
Winter Storm Uri Utility Bill Relief
Austin City Council approved a series of measures designed to avoid high utility bills as a result of February extreme freezing temperatures. visit the Winter Storm Recovery and Customer Assistance page.