Customer Service

Austin Water is here for you. We're ready to answer questions about your bill, respond to your emergency, and help you save money.

For help with billing or managing your account, contact City of Austin Utilities Customer Care at 512-494-9400.

Manage your utility account

Log into the Online Customer Care Center
Start, stop, or transfer water service
Purchase a new water or wastewater service connection (Taps)
Opt into the Purple Choice program to improve our recycled water network

High water bill options

Customer Assistance Programs
Other resources
How to read your water bill (Cómo leer el recibo de agua)
Conserving water to help reduce your bill

Report a problem

Report a leak or problem to 311
Current leak response map

Commercial Customer Service

For our commercial customers, we offer the following resources for establishing service, paying your bill, understanding your bill, and provide direct links to information that can help you and your employees lower your water bill and ensure clean water in the future:

Online Customer Care (City of Austin utility accounts)
Current Water and Wastewater Service Rates
Customer Service/Tap Applications
Wastewater Averaging
Service Extension Request Program
On-Site Sewage Facilities
Private Lateral Program