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Austin Water is here for you. We're ready to answer questions about your bill, respond to your emergency, and help you save money. 

For help with billing or managing your account, contact City of Austin Utilities Customer Care at 512-494-9400.

Manage your utility account
  • Log into the Online Customer Care Center
  • Start, stop, or transfer water service  
  • Purchase a new water or wastewater service connection (Taps)
  • Opt into the Purple Choice program to improve our recycled water network
High water bill options
  • Customer Assistance Programs
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  • How to read your water bill (Cómo leer el recibo de agua)
  • Conserving water to help reduce your bill 
Report a problem
  • Report a leak or problem to 311
  • Current leak response map
I need help reading my bill
I need help reading my bill
Learn about our service rates and fees
Learn about our rates and fees
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