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The Office of Telecommunications & Regulatory Affairs negotiates and administers utility franchise agreements and telecommunications licenses to ensure the City receives fair compensation for the private use of public rights-of-way. TARA exercises the City’s authority to review the justification and reasonableness of electric and gas utility rate increases on behalf of ratepayers prior to City Council approval.  TARA provides collection services for City departments and investigates claims for damages to City property.  The office advocates for the public interest in community technology by providing support and resources to promote digital inclusion for all.   TARA also advocates for the welfare of the citizens of Austin by monitoring credit access businesses to reduce abusive predatory lending practices.

Private Utility Regulation (cable, telecommunications, wireless, electric, and natural gas)

  • Ensure fair compensation and proper use of public rights-of-way by private utilities and monitor compliance of state issued cable and telecommunications franchises
  • Manage the review and analysis of electric and gas rate filings to ensure that any proposed rate increase is just and reasonable and minimizes the impact to Austin ratepayers.

Claims Payment Collections

  • Provide assistance to client city departments to recover City funds for property damages and other losses to maximize available funds for those departments;

Digital Inclusion

  • Bring the benefits of communications technology to all members of the community by providing free or affordable access to computer technology, enhancing employability and technical skills for all, and promoting community awareness of and comfort with emerging technology;

Financial Advocacy Resources

  • Advocate for the welfare of the citizens of Austin by monitoring credit access businesses (third party payday and auto title lenders) to reduce abusive and predatory lending practices.


Contact Info

Phone: 512-974-2999

Fax: 512-974-2416

Physical Address:

811 Barton Springs Road
Austin , TX 78704

See Map

Mailing Address:

P.O. Box 1088
Austin, TX 78767

Key Contact : Rondella Hawkins

Position : Officer

Phone Number : 512-974-2999

Open Hours:

  • Monday - Friday 7:45 AM - 4:45 PM

TARA Revenue
TARA brought in $35,998,562 in franchise, license and right-of-way fees in 2016